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Job Title: Technical Content Writer Company: Paycio Location: Hyderabad, Telangana, India (On-site) About Paycio: Paycio is a rapidly growing FinTech company dedicated to revolutionizing digital payments. We develop innovative, secure, and user-friendly payment solutions that empower businesses and individuals. Join our dynamic team and be a part of shaping the future of finance Job Summary: Paycio is seeking a talented and detail-oriented Technical Content Writer to join our growing team in Hyderabad. The ideal candidate will be responsible for creating clear, concise, and comprehensive technical documentation that helps our users understand and effectively utilize Paycio's products and services. This role requires a strong understanding of complex technical concepts and the ability to translate them into easily digestible content for a diverse audience. Key Responsibilities: Develop and maintain high-quality technical documentation: This includes, but is not limited to, user manuals, API documentation, integration guides, release notes, FAQs, knowledge base articles, and in-product help content. Collaborate with cross-functional teams: Work closely with product managers, developers, quality assurance, and customer support to gather information, understand product features, and ensure accuracy of content. Translate complex technical information: Simplify intricate technical concepts into clear, engaging, and user-friendly language for both technical and non-technical audiences. Adhere to brand guidelines and style guides: Ensure all content is consistent in tone, style, and terminology, reflecting Paycio's brand voice. Conduct thorough research: Independently research and gather information from various sources, including product specifications, technical designs, and interviews with subject matter experts. Review and edit content: Proofread and edit content for grammar, punctuation, spelling, clarity, and technical accuracy. Manage documentation lifecycle: Participate in the planning, creation, review, publication, and maintenance of all technical content. Identify areas for content improvement: Proactively suggest and implement improvements to existing documentation based on user feedback and product updates. Stay updated on industry best practices: Continuously learn and apply best practices in technical writing, information architecture, and content management. Required Qualifications: Bachelor's degree in English, Technical Communication, Computer Science, Information Technology, or a related field. 3+ years of experience as a Technical Content Writer, preferably in the FinTech, SaaS, or software industry. Proven ability to write clear, concise, and accurate technical documentation for a variety of audiences. Strong understanding of software development lifecycles (SDLC) and Agile methodologies. Excellent written and verbal communication skills with impeccable grammar and attention to detail. Proficiency with documentation tools (e.g., Confluence, Jira, Oxygen XML Editor, Markdown editors, or similar). Ability to understand and interpret API documentation (REST, SOAP), JSON, XML, etc. Demonstrated ability to work independently and as part of a team in a fast-paced environment. Strong research and analytical skills. Preferred Qualifications: Experience with payment gateways, banking systems, or financial technology products. Familiarity with content management systems (CMS). Knowledge of UX principles and how they apply to content. Portfolio demonstrating a range of technical writing samples (please include a link or attach samples with your application). Show more Show less
