Technical Chat Support Specialist - Fintech (Bangalore Candidates Only)

Job Title: Technical Chat Support Specialist

Location: Up to 400,000 LPA
Employment Type: Full-Time

About Paywize Technologies

Paywize Technologies is a leading provider of secure, innovative, and scalable payment processing solutions for businesses worldwide. We combine cutting-edge technology with exceptional customer service to ensure our clients can process transactions seamlessly, securely, and efficiently.

We are looking for a Technical Chat Support Specialist to join our growing customer success team. You will be the first point of contact for clients via live chat, helping them troubleshoot technical issues, navigate our platform, and optimize their experience with our services.

Key Responsibilities

• Provide real-time technical assistance to customers via live chat, email, and messaging channels.
• Diagnose and resolve technical issues related to Paywize payment gateways, APIs, integrations, and merchant accounts.
• Guide customers through step-by-step troubleshooting and best practices.
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues.
• Document customer interactions, solutions, and bug reports in the ticketing system.
• Maintain a high level of product knowledge and stay updated on new features, updates, and industry trends.
• Ensure customer satisfaction and retention through professional, empathetic, and efficient communication.

Requirements

• Proven experience in technical support (preferably in fintech, SaaS, or payment processing).
• Excellent written communication skills with a customer-friendly tone.
• Strong understanding of APIs, web technologies (HTML, CSS, JavaScript), and payment systems.
• Ability to troubleshoot technical problems logically and systematically.
• Familiarity with CRM and ticketing systems (e.g., Zendesk, Freshdesk, Intercom).
• Ability to work independently and in a team in a fast-paced environment.
• Flexibility to work in shifts if required.

Preferred Qualifications

• Experience in the payments or fintech industry.
• Knowledge of e-commerce platforms (Shopify, WooCommerce, Magento, etc.).
• Understanding of PCI-DSS compliance and data security best practices.
• Multilingual skills are a plus.

Why Join Paywize Technologies?

• Competitive salary and performance-based incentives.
• Opportunities for career growth in a fast-growing fintech company.
• Collaborative and innovative work culture.
• Access to continuous learning and development programs.

Location

M.R Complex, 7th Cross, BTM 2nd Stage, Bengaluru

Walk-In Interviews: Monday to Friday | 10:00 AM – 5:00 PM

Bring your resume and laptop.

Live Skill Tests On-Site

How to Apply

Send your resume to hr@paywize.in with the subject "Technical Chat Support Specialist" or apply directly through our Link: https://shorturl.at/lYlKA

Contact: Lakshita Goud – 9902877291 | Y Bhargav Aditya– 9071007776

Visit: www.paywize.in

Best online business payment solutions in India. From UPI Checkout to Digital QR Soundbox, automatic payroll, and bulk & single payments with Paywize Payout Suite

Job Type: Full-time

Pay: ₹200,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Do you have prior experience in technical support, preferably in fintech, SaaS, or payment processing?
• Have you used CRM or ticketing tools such as Zendesk, Freshdesk, or Intercom?
• Are you willing to work flexible hours or shifts if required?
• Are you comfortable with a salary package of ₹4 LPA?

Work Location: In person