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Job Description GlobalCustomer Support – Exadata: Job Description We are looking to recruit a Principal Software Engineer to the established Oracle Database Exadata support team. The successful candidate will be located in India. The team’s main responsibility is to troubleshoot highly complex technical issues related to the Oracle Exadata and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Enterprise Manager etc. The Engineer should have good hands on experience on UNIX, Linux and/or Solaris platforms . The selected candidates are expected to working partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Database technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Responsibilities The main role of a Support engineer is to troubleshoot highly complex technical problems (Oracle Database) requiring high level of technical expertise Works directly with customers Participates in weekend rotation and shifts Participates in initiatives that improve overall product and documentation quality Participates in product/platform testing Drives improvements in product quality Serves as Situation Manager on highly sensitive Customer issues Consults with Management in directing resolution of critical Customer situations Consults with Customers on complex use of Oracle products Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc. Creation/Review of Knowledge Articles Contribute significantly towards the “My Oracle Support” Database communities Analyzes work load, determines best practices and implements changes to improve productivity Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities Who are we looking for? Qualifications Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience. Greater than 10 years of industry experience Technicalskills We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in Real Application Cluster (RAC), Dataguard & ASM/Storage areas. Operating systems expertise / SA &general awareness on rest of the areas mentioned below, will be an added advantage Database architecture knowledge and administration Experience with clustering technologies from different vendors Thorough understanding of the Oracle database features Extensive hands on interaction with large Database management systems Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios. Performance Tuning, Parallel query, Query tuning Networking Partitioning Database Security Enterprise Manager General UNIX/Linux concepts & Administration Managing Kernel Parameters, Partitioning and File systems PERSONAL ATTRIBUTES Self driven and result oriented Strong Problem solving/analytical skills Strong customer support and client relation skills Effective communication (verbal & written) Focus on relationships (internal & external) Strong willingness to learn new things and share them with others Influencing/negotiating Team player Customer focusedConfident and decisive Enthusiasm Flexibility Coaching/knowledge transfer Ability Ability to write technical Bulletins Career Level - Career Level - About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less
