Technical Account Manager(Customer Success)

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Role Summary

Technical Account Manager (TAM)

Key Responsibilities

Customer Success & Client Handling

• Act as the

  primary point of contact

  for key client stakeholders.
• Own

  end-to-end customer success

  , ensuring SLA adherence and high client satisfaction.
• Drive regular

  governance calls, QBRs, and executive-level discussions

  .
• Handle escalations proactively and ensure timely resolution.

Technical Leadership (Java)

• Provide

  technical oversight and guidance

  on Java-based applications and platforms.
• Review architecture, design, code quality, and delivery standards.
• Work closely with architects and tech leads to ensure scalable and robust solutions.
• Support pre-sales, solution discussions, and technical proposals when required.

Team Management & Leadership

• Lead and manage

  50+ member cross-functional teams

  (Developers, Leads, QA, Support).
• Drive performance management, mentoring, and capability building.
• Ensure optimal resource utilization and team productivity.
• Foster a culture of ownership, collaboration, and continuous improvement.

Project, Program & Delivery Management

• Oversee

  multiple projects/programs

  across accounts.
• Ensure delivery within

  scope, cost, quality, and timelines

  .
• Track milestones, risks, dependencies, and mitigation plans.
• Coordinate across internal teams, vendors, and stakeholders.

Budget & Financial Management

• Own

  account-level budgeting, forecasting, and cost optimization

  .
• Monitor revenue, margins, billing, and resource costs.
• Ensure financial discipline and profitability of the account.

Stakeholder & Client Coordination

• Collaborate with internal teams – Engineering, QA, DevOps, Finance, HR.
• Ensure smooth onboarding, transition, and knowledge transfer.
• Align delivery outcomes with client business objectives.

Mandatory Skills & Qualifications

• 12+ years of overall IT experience with

  strong Java background

  .
• Proven experience as

  Technical Account Manager / Delivery Manager / Program Manager

  .
• Hands-on experience with

  Java, Spring, Microservices, REST APIs

  .
• Strong understanding of

  SDLC, Agile/Scrum, DevOps practices

  .
• Experience managing

  large teams (50+ resources)

  .
• Excellent

  client-facing, communication, and stakeholder management skills

  .
• Strong expertise in

  budgeting, forecasting, and financial management

  .
• Experience handling

  multiple projects/programs simultaneously

  .

Good-to-Have Skills

• Exposure to

  cloud platforms (AWS/Azure/GCP)

  .
• Experience in

  customer success frameworks

  .
• ITIL / PMP / SAFe / Agile certifications.
• Experience working with global clients.

Why You’ll Love This Role

• Leadership ownership of

  large-scale teams and strategic accounts

  .
• Opportunity to blend

  technology, delivery, and customer success

  .
• High visibility role with direct impact on business growth.
• Stable location-based role in

  Indore

  with long-term career growth.