Technical Account Manager

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About the Role

Responsibilities

• Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions.
• Serve as the primary technical liaison between our company and our mid to upper market customers, understanding their unique business needs and technical environments.
• Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively.
• Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering. Together, we'll ensure our customers harness the full potential of our solutions, resulting in stellar customer retention and growth.
• Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success.
• Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback.
• Deftly manage customer expectations and deliverables through effective communication and stakeholder management.
  

Required Qualifications

• 5+ years of experience in a client-facing technical role, such as Technical Account Manager, Solutions Engineer or similar role with a SaaS based product/services company.
• 3–4 years of experience in end-to-end CRM implementations or integrations (e.g., Salesforce, Microsoft Dynamics 365)
• Proven experience working with SSO solutions, and hands-on expertise in technical areas such as API integrations and email deliverability.
• Strong understanding of software development processes and methodologies, underpinning your ability to navigate and thrive within our dynamic ecosystem.
• Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse.
• Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions.
• Capacity to manage multiple projects and clients concurrently, maintaining a steadfast commitment to excellence amidst the ebbs and flows of our fast-paced environment.