Technical Account Manager

Zycus is seeking a dynamic and customer-focused Technical Account Manager to join our Customer Success and Technical Account Management team. As the primary operational point of contact for customers, you will play a key role in driving customer adoption, satisfaction, support, and retention by providing expert support and guidance on our procurement software solutions. Your responsibilities will include: - Serve as the primary operational point of contact for customers, offering support and guidance throughout their journey for Zycus products - Provide ongoing support and assistance to customers, troubleshooting technical issues, resolving product-related inquiries, and addressing feedback - Demonstrate the features and capabilities of our software solutions, highlighting how they can address customer challenges and drive increased value and adoption - Work closely with cross-functional teams to ensure seamless customer adoption and implementation processes - Collaborate with customers to deliver enablement on product upgrades/new releases and training sessions - Proactively identify opportunities to enhance customer satisfaction and drive product adoption offering strategic recommendations for process improvements and feature enhancements - Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet customers" business needs - Monitor customer usage and engagement metrics, leveraging data insights to identify trends, opportunities, and potential areas for improvement Qualifications required for this role include: - B.E Graduate/ Masters in Supply Chain or Operations - Proven experience in an operational support role with the ability to manage customer escalations and deliver strong customer satisfaction scores - Experience in a customer-facing role, preferably within the procurement domain - Solid understanding of procurement processes and practices - Excellent communication and presentation skills - Understanding of Incident Management Tool & aware of basic ITIL concepts - Ability to build strong, trust-based relationships with customers and internal stakeholders - Flexible and enthusiastic approach to work, with a strong desire to learn new tools & techniques - Highly organized and detail-oriented, with the ability to manage multiple priorities and deliver exceptional results - Analytical mindset, with the ability to leverage data insights to drive informed decisions Join Zycus for the opportunity to work with Large Enterprise Customers globally and be a part of a pioneering team in Cognitive Procurement software. Start your #CognitiveProcurement journey with us, as you are #MeantforMore.,