XL Digital Innovation Pte Ltd

An International Technical Account Manager (TAM) is a hybrid technical and relationship-focused role responsible for serving as a strategic technical advisor to international clients, ensuring they maximize value from the company's products and services. Key responsibilities include providing in-depth technical support, managing complex client issues, troubleshooting, and collaborating with both internal teams and international customers to drive satisfaction, retention, and sales growth across different regions Responsibilities Serve as the primary technical contact for key accounts, addressing technical concerns with a proactive approach. Provide expert advice on product usage and best practices to maximize value for customers. Collaborate with internal teams to ensure timely resolution of technical issues. Conduct regular reviews with customers to align on goals and identify opportunities for improvement. Develop and maintain strong customer relationships, ensuring a positive customer experience. Create and deliver customer-specific technical training sessions. Manage and document customer interactions, providing detailed reports to inform product development Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. 3+ years of experience in a customer-facing technical role. Proven ability to manage and resolve complex technical issues. Strong communication and interpersonal skills. Experience with enterprise-level software solutions. Ability to work independently and as part of a team. Demonstrated problem-solving capabilities Skills Technical support Troubleshooting Customer relationship management Project management Technical documentation Training delivery Software solutions