Technical Account Manager

An International Technical Account Manager (TAM) is a hybrid technical and relationship-focused role responsible for serving as a strategic technical advisor to international clients, ensuring they maximize value from the company's products and services. Key responsibilities include providing in-depth technical support, managing complex client issues, troubleshooting, and collaborating with both internal teams and international customers to drive satisfaction, retention, and sales growth across different regions

• Serve as the primary technical contact for key accounts, addressing technical concerns with a proactive approach.
• Provide expert advice on product usage and best practices to maximize value for customers.
• Collaborate with internal teams to ensure timely resolution of technical issues.
• Conduct regular reviews with customers to align on goals and identify opportunities for improvement.
• Develop and maintain strong customer relationships, ensuring a positive customer experience.
• Create and deliver customer-specific technical training sessions.
• Manage and document customer interactions, providing detailed reports to inform product development

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in a customer-facing technical role.
• Proven ability to manage and resolve complex technical issues.
• Strong communication and interpersonal skills.
• Experience with enterprise-level software solutions.
• Ability to work independently and as part of a team.
• Demonstrated problem-solving capabilities

• Technical support
• Troubleshooting
• Customer relationship management
• Project management
• Technical documentation
• Training delivery
• Software solutions