6 Itil Concepts Jobs

NTT DATA is looking for a Salesforce CPQ Developer to join their team in Pune, Maharashtra, India. As a Salesforce CPQ Developer, you will be responsible for the configuration and implementation of Salesforce CPQ Cloud, including products configuration/bundles, quoting process, pricing, discounting, and workflows. You should have hands-on experience with CPQ solutions and at least 1-3 successful completions of CPQ and Billing full cycle implementation. To be successful in this role, you should have a Sales Cloud Certification, Salesforce Administrator Certification, and Salesforce CPQ Specialist certification. You should also have knowledge of Reports & Dashboards, SOQL & SOS, and experience with the Force.com platform using APEX and flows. Integration experience with external ERP systems is a plus. In addition, you should have 4+ years of professional work experience in CRM and Production Support, with at least 3+ years of working experience on configuration and basic experience on customization. You should have a good understanding and working experience on Salesforce Automations such as Flows, Approval Processes, Assignment Rules, Process Builder, Workflow Rules, and Salesforce Security Model. Experience in working with Flows, Advanced approval process experience in Data Cloud, ITIL concepts, and troubleshooting skills are also desirable. Knowledge of Synchronous and Asynchronous Apex, Triggers, Object Management, Validation Rules, Custom Settings, Reports and Dashboards, Record Types, Page Layouts, and Platform Events and Integration with External Systems will be beneficial. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. As a part of NTT Group, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With experts in more than 50 countries and a robust partner ecosystem, NTT DATA offers services in business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is known for being one of the leading providers of digital and AI infrastructure globally. Visit us at us.nttdata.com for more information.,

The Associate Cybersecurity Analyst - Engineering & Operations at our company is responsible for monitoring, analyzing, and resolving network security incidents on both on-premises and cloud-based systems. You will manage technical support requests, prioritize escalations, and ensure application uptime for users. Your role will involve troubleshooting issues related to security devices such as firewalls, proxies, and host-based controls, as well as following established service level agreements to provide timely responses. Key Responsibilities: - Monitor, analyze, and resolve network/cloud security incidents - Troubleshoot issues related to security configurations on various platforms - Follow work instruction playbooks and runbook automations - Support and promote Visas Cybersecurity operation standards - Track, update, and resolve assigned incidents in the incident management system - Maintain high-quality documentation and follow documented support procedures - Measure and review work instructions for accuracy and improvement - Proactively monitor, recognize, analyze, and resolve hardware and software problems - Communicate effectively with internal and external stakeholders regarding incident resolution This position involves shift work with 9-hour shifts between 7 AM and 7 PM, covering work 365 days a year. It is a hybrid role, with specific days in the office to be confirmed by the hiring manager. Qualifications: Basic Qualifications: - Bachelor's degree OR 3+ years of relevant work experience Preferred Qualifications: - 2 or more years of work experience - Experience as a Network/Security Operations Engineer or support analyst - Understanding of network monitoring tools and protocols - Knowledge of cloud-based security monitoring tools - Familiarity with networking, routing topology, and cybersecurity frameworks - Proficiency in ITIL concepts and incident management tools - Skills in maintaining firewall platforms and MS Office suite If you are looking to make an impact in the cybersecurity field and work with cutting-edge technologies, we encourage you to apply for this position.,

You should possess 3-5 years of experience in application development and support, particularly in AS400 applications, GMI, and GMI EOD batch processing. It is important to be proficient in writing SQL queries and have knowledge of the Future and Option industry as well as OTC (Interest and Credit Swaps) products. Excellent analytical, troubleshooting, problem-solving, documentation, and communication skills are essential in this role. A thorough understanding of ITIL concepts related to Incident and Problem Management is also required. As a GMI Support Analyst, your responsibilities will include providing production support for Future Options and OTC Clearing operations, addressing end users" day-to-day issues and inquiries, and performing weekend support activities. You will need to exercise judgment within defined practices and policies, use basic technical principles, and manage increasing complexity in a strict regulatory environment. Collaborating with AD teams and business partners to identify process improvement opportunities, driving continuous improvement of services and processes, and ensuring platform stability are key aspects of this role. Core competencies for this position include being a resourceful team player, working harmoniously with all team members, completing assignments on time, understanding client needs, and maintaining high-quality work even under tight deadlines. You should be able to multi-task, work diligently to meet deadlines, and demonstrate a can-do attitude. Good communication skills and a solution-driven approach are also important in this role. In addition to technical skills such as GMI, Unix, SQL, GMI Batch processing, and knowledge of ITIL concepts, the ideal candidate should have a B.Sc/B.Com/M.Sc/MCA/B.E/B.Tech degree. Having a career focus and ambition consistent with the organization's direction, demonstrating innovation and creativity, maintaining a quality-oriented approach, and possessing high technical/professional knowledge are also essential qualities for this position. If you are interested in applying for this role, please send your resume to jobs@augustainfotech.com.,

To be successful as a Recertification Analyst BA4 you should have experience with: I T related degree with majors in Computer, Engineering, or related discipline from a reputed/top tier institute. Good Understanding of IT Framework and concepts. Knowledge in T-SQL, PL/SQL, SQL Server: SSIS - SQL Server Integration Services, SQL Server Management Studio Experience of ITIL concepts and best practice. Some other highly valued skills may include: This role would suit individuals with minimum 10-15 years in IT /IDM /Security Process, Information Security or Identity and Access Management. Excellent Oral and Written Communication Excellent Skills in MS Excel, Visio, PowerPoint, Word and Access Experience supporting users across varying time zones and countries. Ability to work as a team player and a self-starter who will be able to work independently. Ability to work in a tight time critical environment. Experience in data analysis and reporting. Good problem solving skills, detail orientated to identify gaps and recommend solutions. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To manage and implement Identity and Access Management (IAM) policies, processes, technologies and standards for all IAM functions to ensure the secure access and use of sensitive information across the organisation. Accountabilities Collaboration with stakeholders and IT teams to understand, analyse and implement IAM solutions into the banks process and infrastructure needs including authentication, authorisation, access management and single sign-on capabilities. Management and development of policies, processes and standards for all essential IAM functions aligned to the banks security and regulatory requirements. Execution of IAM audits to monitor processes and ensure that they comply with policies and regulations and identify potential security risks. Execution of incident investigations to respond to IAM related security events, identify the root cause of the incident and implement corrective measures efficiently. Identification of emerging IAM technologies and industry trends by collaborating with networks and conferences to gain IAM expertise and best practice. Development of IAM governance documents and reports to align the implementation and adherence of policies across the organisation. Analyst Expectations Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

As a Senior Support Consultant at Quorum Software, you will be responsible for the triage of customer reported issues, identifying, documenting, and providing configuration recommendations for software defects within SLA timelines. You will work closely with our product and engineering teams to offer detailed problem descriptions of customer incidents. Additionally, you will participate in the configuration, enhancement, and testing phases associated with software changes, as well as implement and support master data management solutions. Ensuring a positive customer experience by driving timely first response, customer updates, and support resolutions will be a key part of your role. Moreover, you will be responsible for documenting assigned incidents, including internal and external communications, and curating resolved customer issues into a knowledge base system to enable customers to self-serve. Responding to and resolving client incidents via various communication channels with end-to-end responsibility, working effectively with global cross-functional teams, and providing periodic after-hours on-call support for critical issues are also part of your responsibilities. You will ensure the successful completion of personal and team deliverables and perform any other duties as assigned. To excel in this role, you should possess at least a bachelor's degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics, or equivalent, along with 6 to 8 years of working experience in delivering solution support or solution implementation. Strong technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within software applications is required. You should have a solid understanding of software development and technical skills in software technologies like .Net, Java, and PL/SQL. Familiarity with Datacenter & Cloud Infrastructure services such as AWS and Azure would be advantageous. Moreover, having knowledge of ITIL Concepts within IT Service Management, IT Service Management Tools like Salesforce, ServiceNOW, JIRA, ADO, and proficiency in Microsoft Office products is essential. Candidates with experience in the Oil and Gas industry, hydrocarbon accounting, or Energy Components are encouraged to apply. Strong proficiency in writing and verbal communication in English, strong interpersonal skills, a sense of urgency about problem-solving, the ability to set achievable goals and deadlines, and commitment to achieving goals amidst obstacles and frustrations are desirable traits for this role. Being a team player and enjoying working in a multi-cultural environment are also important qualities. Please note that employment eligibility to work with Quorum Software in India is required, as the company will not pursue visa sponsorship for this position.,

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Project Manager, SAP! Responsibilities . The candidate should have professional experience with a successful (and recent) track record of delivery of multiple SAP implementation and AMS projects performing in the role of Project or Program Manager in implementing SAP ERP (ECC, S/4 HANA). . The candidate should have deep experience across multiple industries, including Automotive, Government, FMCG, Life Science, Pharmaceutical and Retail. . Responsible and Accountable for the successful delivery of all project phases, releases and project components for transformation projects. . Leverage his/her broad business and technical expertise to address technology architecture, blueprinting, data analysis, business modelling, technical design, application development, integration and enablement. . Manage the technical relationship with the customer . Should have deep understanding of the ITIL concepts and working principle. . Master and maintain detailed knowledge of SAP&rsquos end to end solutions and product suite configuration options. . The candidate should have excellent leadership, communication (written and oral) and interpersonal skills with proven ability to deliver high profile activities to tight timescales. Proven success in contributing to a team-oriented environment, across multiple countries in a hybrid model is desirable. . The Project Manager is responsible for the overall management of the SAP delivery project throughout its lifecycle. They are responsible for defining, planning, tracking, and managing the project, for identifying key resources and providing the direction they require to meet project objectives. The responsibilities include project plans creation, schedule management, risk management, scope definition cost definition and allocation. He /She coordinates work with teams including coordinating the activities of cross- functional teams by leading through influence to ensure project timelines are met. . The candidate is responsible for collaborative project review meetings to highlight significant updates, assessing risks and risk mitigation plans while providing project status to key stakeholders. Mobilizes and motivates effective project teams communicating effectively across teams and groups reprioritizing as necessary to address changes in the business and/or shifting needs. . Should be an expert in scope management and estimation techniques in alignment with the client business teams. . The Project Manager provides leadership to cross-functional teams responsible for delivering defined project outputs to time, budget, and project quality criteria. They also ensure adherence to project management methodology practices, provide team coaching, evaluate the performance of team members, and reinforce the enterprise knowledge management through the collection and communication of lessons learned. . Collaborate with the PMO teams for management of overall resource allocation and capacity allocation of the project resources. Will be responsible and accountable for the resource utilization of project resources to deliver the correct project margins. . The successful candidate will have a solid background managing the successful delivery of SAP solutions with extensive experience across at least 5 full implementations of which 2 are SAP S4HANA implementations. . Should have curiosity and intertest in knowing the latest development in SAP technology like SAP BTP, Data sphere etc. . Deliver recognized piece of transformational thought leadership and present at industry events. . The candidate will demonstrate end-to-end project experience that encompasses process design, planning, and management execution of the build through to go-live is a must. . Experience implementing systems based on a templated solution will be highly valued. Industry certifications (PMI / Prince2 etc.) will be highly valued Qualifications we seek in you! Minimum Qualifications . Graduation: B.Tech/B. E, MBA/MCA Preferred Qualifications/skills . The candidate must be a self-starter, capable of multitasking and efficiently manage their time in a multifaceted environment with demanding deadlines while requiring minimal levels of supervision. . Additionally, the candidate must possess excellent writing, speaking, analytical, project management, organizational, teamwork, and customer service skills that will assist them in identifying solutions to sophisticated security problems . Ability to deliver high quality and reliable software by collaborating with team. Outstanding analytical skills, ability to apply expertise to drive sophisticated, technical and highly commercial solutions. Possess good verbal and written communication skills. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.