Tech Support Engineer

Job Title

Service Management -Tech Support Engineer

Duties

Qualification & Experience:

· Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience)

· 2+ years providing customer facing technical support (Web based products or e-commerce preferred)

· 2+ years of ServiceNow Development/Admin Experience is mandate

In order to be successful in this role, we need someone who has:

· Demonstrated creative problem-solving approach and strong analytical skills

· Must be proficient with analyzing log files and standard debugging concept.

· Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.

· Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)

· Experience troubleshooting web application

· Experience in troubleshooting Java Script Code.

· Excellent communication skills (verbal and written)

Skills

Advantageous skills

· Previous experience in ITSM Implementation

· Experience providing SaaS support is desirable.

Education

• Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
• 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
• 2+ years of ServiceNow Development/Admin Experience is mandate