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Teammate-Voice/Chat-IND - Navi Mumbai - MUM

Teammate-Voice/Chat-IND - Navi Mumbai - MUM

Taskus

1 - 6 years

4 - 7 Lacs

mumbai hyderabad

Posted:17 hours ago| Platform:

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Skills Required

inbound presentation skills career development conflict resolution customer experience project management health insurance business analysis business development presales bid management food preparation rfi medical facilities rfp digital services

Work Mode

Work from Office

Job Type

Full Time

Job Description

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

This role consists of taking inbound calls with some outbound calls. The primary function is gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries, and complaint intake. To do well in this role, you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills.

Primary Responsibilities

Taking inbound calls and chat messages from Members, Medical Facilities, Transportation Providers and Health Plans
Accurately enter ride details to ensure successful ride completion
Confirming member eligibility
Answering Member inquiries regarding transportation services
Identifying and assessing Member's additional needs
Intaking of Member concerns
Actively working with other internal departments to quickly address real-time issues

Other duties as assigned

Required Education and ExperienceHigh school diploma or equivalentOne (1) year of inbound call center experience in high call volume atmospherePreferred Education and ExperienceExperience with Medicaid, Medicare, and NEMT (Non-EmergencyMedical Transportation) guidelinesKnowledge of health insurance programs and benefitsFluency in languages in addition to English is a plus

Skills

Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
Excellent communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, chat, and over the phone.
Positive and helpful attitude
Exceptional interpersonal skills and conflict resolution ability
Ability to work independently and/or with a Team
Accurately type 35 wpm or more
Flexible with the ability to adapt to changes in business, strategy, and technology
Ability to empathize with the Member and/or Member's guardian
Must be able to work with geographically and culturally diverse populations and personalities

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Teammate-Voice/Chat-IND - Navi Mumbai - MUM