Team Member - WBG HO / IPO / CIP - Operations

As the National Lead for Account Servicing in Wholesale Banking, your role involves supervising Team Leaders across 5 regions and 10 offices throughout India, overseeing 50+ team members servicing clients and Relationship Managers. You will be responsible for serving Corporate and Wholesale banking clients by facilitating the opening of various types of Current Accounts for all constitutions, including special accounts like Escrow, RERA, and Nodal accounts. Managing the collection of documents, verification, and timely processing of Account maintenance requests such as signatory management, KYC/Re-KYC, and Term deposit requests through respective RPCs are also part of your responsibilities. **Key Responsibilities:** - Ensure timely and accurate completion of all account opening functions - Provide excellent customer service - Address team challenges and celebrate successes - Conduct periodic location-wise service reviews - Maintain a robust processing environment with effective controls - Empower the team to offer client solutions within the established policy framework - Ensure compliance with regulatory guidelines, company policies, and processes - Facilitate smooth audits at all times - Monitor customer satisfaction and service levels closely - Drive necessary process improvements - Coordinate with stakeholders and clients to address process gaps or issues - Keep process documents updated - Manage queries, issues, escalations, and audits effectively **Qualifications Required:** - Post Graduate/MBA degree - 10-12 years of team-leading experience in Account Opening, KYC guidelines, Account Maintenance, and related Wholesale Banking products If you possess leadership skills, regulatory knowledge, customer service orientation, effective communication, interpersonal skills, organizational skills, problem-solving skills, analytical skills, training and development abilities, technical proficiency, strategic thinking, conflict resolution skills, time management, adaptability, and performance management expertise, then this dynamic role is the perfect opportunity for you to lead a team, drive performance, ensure compliance, and enhance the efficiency of account servicing processes within the Wholesale Banking sector.,