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Gigmo Solutions
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Team Manager MS Operations

Team Manager MS Operations

Gigmo Solutions

4 - 6 years

10 - 11 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

french process orientation analytical customer support german spanish windows ms office microsoft technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as a commitment to productivity. You are a self-starter, go-getter, proactive and has the ability to learn and perform in a fast-paced environment.

You are dynamic, result oriented, has the ability to drive results through others, possess strong analytical and negotiation skills and excellent process orientation.

Role

You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures.

Work closely with the management team to align customer support goals with overall business objectives.

Monitor key performance indicators (KPIs) to ensure team goals and targets are met.

You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change.

Delegate tasks, set deadlines and oversee day to day operations.

Providing timely feedback to team members and resolve issues.

Create an open communication culture and an inspiring team environment.

Provide guidance, training and mentoring to team members to improve the productivity.

Identify and implement process improvements to enhance efficiency.

Ensure high-quality customer service delivery that meets or exceeds customer expectations.

Handle escalated customer issues and provide resolution in a timely and satisfactory manner.

Collaborate with other departments to address customer concerns and improve overall customer experience.

Should Recognize high performance and reward accomplishment.

Reports should be promptly shared with management on timely basis.

Qualifications and Experience

Graduate with minimum 4-6 years of Experience as Team Manager/ Team Lead in Technical Support Process or operations role.

Should have good knowledge in MS office

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Analytical mindset with the ability to use data for decision-making.

Familiarity with customer support software and tools.

Problem-solving skills and the ability to handle escalated customer issues.

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Team Manager MS Operations