Posted:1 day ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
Understand operational requirements and research best practices to design and implement efficient processes and tools.Lead and manage a team of 10+ FTEs to consistently deliver high-quality customer service.Foster a collaborative and performance-driven team environment.Drive team effectiveness, motivation, and accountability to achieve business outcomes.Prepare and analyze MIS reports to support performance tracking and decision-making.Interact with customers to address queries and ensure high satisfaction levels.Coordinate and monitor daily team activities and ensure timely task completion.Handle and respond to written and electronic communication professionally.Eligibility Criteria:Experience: Minimum 4 years of experience in the BPO/KPO industry, specifically in the Insurance domain.Team Management: Minimum 1 year of experience as a Team Lead (on paper) and must be currently designated as a TL.Team Size: Should have managed a team of 10 or more associates.Mandatory Key SkillsCold calling,Lead generation,sales Development,Outbound Marketing,CRM Tools,Insurance Process*
Apex One
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