2390 Team Leading Jobs - Page 33

We are looking for a well-spoken Telesales Representative to be responsible for following generated leads and producing sales over the phone. - The Telesales Representatives responsibilities include contacting potential customers, focus on customer needs and use them to close sales, documenting customer information and purchases and answer questions asked by potential customers - A successful Telesales Representative will have excellent communication skills as well as strong sales skills. You should be meticulous in keeping records and able to independently handle all aspects of making a sale. Key Responsibilities: - Pitch products and initiate sales with potential customers over the phone - Ask engaging questions customers to keep conversations going - Listen to the customers' needs and inform them of relevant products - Create lasting relationships with customers and use them to generate repeat sales - Gather and document customer information, payment methods and purchases - Keep up to date on all sold products and packages - Informing existing customers of new products - Answer customer questions regarding products - Meet sales targets Personal Specification : - Previous experience in telesales positions - Excellent verbal and written communication skills - Creative thinking skills - Strong sales skills - Working knowledge of relevant computer software - Excellent interpersonal skills - Strong problem solving skills - Well Spoken

Job Summary: As a Telesales Manager, you will lead a team of telesales representatives to meet sales targets over the phone. You will create sales strategies, train and motivate the team, monitor their performance, and ensure excellent customer service. Key Responsibilities: - Manage and motivate the telesales team to reach sales goals. - Plan and implement sales strategies. - Train new and existing team members on products and sales techniques. - Monitor calls and provide feedback for improvement. - Track sales performance and prepare reports. - Handle customer questions or complaints when needed. - Work closely with other departments like marketing and customer service. - Keep up to date with product knowledge and market trends. Skills & Requirements: - Strong leadership and team management skills. - Excellent communication and sales skills. - Ability to motivate and coach a team. - Experience in telesales or a similar role. - Good understanding of sales targets and KPIs. - Basic computer skills for managing reports and call systems. - Degree in Business, Marketing, or related field (preferred).

Industry Who we are: Seewise.ai is an AI-powered smart factory platform turning regular CCTV cameras into real-time Smart Eyes to identify blind spots and increase efficiencies in factories. Our customers include Panasonic, Larsen & Toubro, ZF, Visteon and several more; we have BMW, Nestle, & Coca-Cola in the pipeline. Our global customers include seven F500 companies spanning a wide range of industries including automotive, and heavy manufacturing. What excites the role: What we have already is excellent lead lists to approach, market data, existing customer testimonials and an efficient sales and pre-sales team. We need your help to convert these opportunities, negotiate and close sales agreements with your prior experience. Your Role at Seewise.AI as a Sales Director: As a Sales Director, you will play a crucial role in defining, enabling our GTM (Go-to-Market) team to achieve and exceed revenue targets. You will lead the strategic thinking, development, and execution of comprehensive enablement programs, focusing on equipping our sales, partner, and customer success teams with the skills, knowledge, and tools needed for success. Lead, motivate, and manage a sales team, providing guidance, training, and support. Negotiate and close sales agreements, ensuring profitable deals for the company Build and maintain relationships with key customers and industry stakeholders . Develop, prepare and monitor sales performance metrics and provide regular reports to senior management. Prepare annual projection plan and operating budget Serve as the liaison to our key benefit external partnerships to ensure company principles and expectations are being met. Primary contact for peer group forums and other business associations. Maintain a high level of product knowledge and understand the features and benefits of our industry 4.0 solutions . Keep abreast of market trends and provide a current and long-term vision for benefit programs by industry, country, region, and/or globally. The Ideal Talent Fit: Either proven experience or 10 + years of experience in sales performance, preferably in the field of Industry 4.0. Strong knowledge of Industry 4.0 concepts, technologies, and applications. Experience in managing and leading a sales team . Ability to build and maintain strong relationships with customers. Strong negotiation and closing skills. Ability to work effectively in a fast-paced and dynamic environment. Willingness to travel as needed. What you can expect from us: Variables based on achieved KPI Appreciation and proper recognition as we grow together. Friendly and Interactive work environment.

Solution Design Consultant Skill-Solution Design,Supply Chain Solution,Pre sales,Stakeholder,Architecture.Order Management Exp-4+Yrs, PKG Upto-11LPA- Loc- Pune Exp-6+Yrs, PKG Upto-15LPA- Loc- Chennai Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Skill-Solution Design, Supply Chain, Pre sales, Stakeholder, Service Delivery,Architecture,Supply Chain Solution,Quote To Cash.Order Management,Sales NP-Imm-30DaysFulfillment Location-Pune, Chennai

JOB DESCRIPTION Job Summary LOCATION: Globally DESIGNATION: Team Leader KEY RESPONSIBILITIES: Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. ¢Delegating tasks to team members. ¢Empowering team members with skills to improve their confidence and communication skills. ¢Conducting monthly/quarterly performance reviews. ¢Contributing to the growth of the company through a successful team. ¢Creating a pleasant working environment that inspires the team. ¢Source team members. (FOS) ¢Evaluating the knowledge of team members periodically. ¢To keep up with the market updates and insights. ¢Day planning for each individual. ¢Mapping KPI/KRA for every individual. ¢Closing of sales for any and all team members, as and when provided. ¢To develop a positive relationship with all clients closed or interacted. ¢To develop business development PERSONAL COMPETENCIES: ¢4-08yrs. of real estate sales experience ¢One should own vehicle. ¢Prior experience in sales/business development/voice process will be preferred ¢Passionate about sales ¢Good communication skills & Client handling skills ¢Ability to handle stress and rejection in soliciting clients ¢Flexibility with rotation offs and stretchable hours ¢Outlook-Properly groomed and formally dressed ¢Confidence and skillful negotiating skills ¢Strong organizational skills to give the team direction PERKS AND BENEFITS Performance Pay, Bonus schemes are also provided P a g e 1 | 2 EDUCATION QUALIFICATION: Postgraduate/ Graduate or any other relevant professional qualification. EXPERIENCE: 5-8 Years NO. OF POSITIONS: 10 SALARY: No salary bar for deserving candidates and the remuneration will be calculated on the basis of experience and level of skill set. P a g e 2 | 2

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNew’s solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of India’s power capacity. Consequently, this has helped to avoid 0.5% of India’s total carbon emissions and 1.1% India’s total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of India’s policies to promote growth of this sector. ReNew’s current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India. Job Description Provide end-to-end IT support for VIP users, especially the CEO and management group. Ensure optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs. Deliver high levels of responsiveness, discretion, and professionalism. Lead and manage a team of DSS engineers operating on a 24x7 shift basis. Monitor team performance, provide coaching, and ensure adherence to SLAs. Coordinate shift schedules and maintain consistent support coverage. Oversee daily IT infrastructure operations and end-user support activities. Ensure adherence to IT policies, procedures, and best practices. Coordinate IT support for company-wide events, including AUDIO/VIDEO setup and troubleshooting. Provide expert support for Apple platforms (macOS and iOS).

Expectations/ Requirements 1. Must have Smart Phone, Bike & Helmet 2. Candidate must have a zeal for Growth 3. Candidate should have good market knowledge 4. Must have done a Channel Sales Role before with 5 Member Sales Team handled before 5. Must understand concepts of distribution, expansion, metrics 6. Must have experience in getting team earn Lucrative Incentives Education Graduate or above / Post Graduation preferred. Job Descriptions- Responsible for the Sales enrollments/Sales in the city. Do the market race and prepare the list of prospective customers , Handle the Team Members and motivate them for better sales , Ensure the team members are in market where enrollments & usage are done regularly. Should have good networking capabilities and be willing to travel extensively throughout their specified areas Key Role: Manage an assigned geographic sales area to maximize sales target and meet corporate. Objectives Build Database of key contact persons in the assigned geography. Build and maintain relationships with key client personnel Manage Category leads from qualification to closure

About the team: QR & Soundbox is one of Paytm‘s business tools to help merchants grow and manage their business through simplicity and data driven technology. Expectations/ Requirements 1. Must have Smart Phone, Bike & Helmet 2. Candidate must have a zeal for Growth 3. Candidate should have good market knowledge 4. Must have done a Channel Sales Role before with 5 Member Sales Team handled before 5. Must understand concepts of distribution, expansion, metrics 6. Must have experience in getting team earn Lucrative Incentives Education Graduate or above / Post Graduation preferred. Job Descriptions- Responsible for the Sales enrollments/Sales in the city. Do the market race and prepare the list of prospective customers , Handle the Team Members and motivate them for better sales , Ensure the team members are in market where enrollments & usage are done regularly. Should have good networking capabilities and be willing to travel extensively throughout their specified areas Key Role: Manage an assigned geographic sales area to maximize sales target and meet corporate. Objectives Build Database of key contact persons in the assigned geography. Build and maintain relationships with key client personnel Manage Category leads from qualification to closure!

About the team : EDC Retail – EDC is one of Paytm‘s business tool to help merchant grow and manage their business through simplicity and data driven technology. Expectations/ Requirements The incumbent will be expected to increase sales of our devices amongst merchants in a specified area. The role will require physical movement into micro markets, identifying and selling to good quality merchants. Minimize risks of fraud, chargebacks by ensuring good quality of merchant onboarding Adhere to the risk guidelines shared by the team. Visit merchant and resolve issues highlighted as high risk. Seek references of other good merchants from the converted clients Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp. on Technology front. Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant! Superpowers/ Skills that will help you succeed in this role Identify and meet potential clients by growing, maintaining and leveraging your network. Should have good exposure in B2B field sales, cold calling, pre-sales and lead generation Understanding of Technology and User Experience Should possess good communication, sales and negotiation skills Willingness to experiment and improve continuously Education : Applicants must possess bachelor’s degree or above

Responsible for the Sales enrollments/Sales in the city. Do the market race and prepare the list of prospective customers , Handle the Team Members and motivate them for better sales , Ensure the team members are in market where enrollments & usage are done regularly. Should have good networking capabilities and be willing to travel extensively throughout their specified areas Key Role: Manage an assigned geographic sales area to maximize sales target and meet corporate. Objectives Build Database of key contact persons in the assigned geography. Build and maintain relationships with key client personnel Manage Category leads from qualification to closure

Job Summary: We are seeking a highly motivated and experienced Team Lead to manage a team of Customer Experience Specialists within our Bus & Movies Line of Business.The ideal candidate will possess a strong understanding of operations management, excellent analytical skills, proven people management abilities, and prior experience in managing customer support through a Key Account Management (KAM) role. This role is crucial in ensuring a smooth and positive experience for our bus & movie customers and partners. Responsibilities: Team Management: Supervise, coach, and mentor a team of Customer Experience Specialists [Team size - 15 Members]. Conduct regular performance reviews, identify training needs, and create development plans. Monitor team performance against key metrics (e.g., resolution time,customer satisfaction scores, first contact resolution). Manage team schedules and ensure adequate staffing levels. Foster a positive and collaborative team environment. Customer Experience: Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proactively identify opportunities to enhance the customer experience. Operational Excellence: Monitor key performance indicators (KPIs - CSAT, Re-Open, Repeat, FRT, ART, Service level adherence) and identify areas for improvement in operational efficiency. Implement process improvements and best practices to enhance team productivity and customer satisfaction. Strong collaboration with other departments (e.g., Business Development Team, Bus operators/Movie Operators, product, engineering) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service and bus operations. Key Account Management (KAM): Build and maintain strong relationships with key bus/Movies operator partners. Act as the primary point of contact for assigned bus operators. Address customer concerns and proactively identify opportunities to improve by collaborating with Bus partners/Cinema operators. Work with the Business Development team and Partners to ensure seamless integration and smooth operations. Negotiate service level agreements (SLAs) and ensure compliance. Reporting and Analysis: Prepare regular reports on team performance, customer experience metrics, and KAM activities. Analyse data to identify trends and insights that can be used to improve customer service, operational efficiency, and operator relationships. Use data to make informed decisions about resource allocation, process improvements, and KAM strategies. Qualifications: Bachelor s degree in a related field preferred. Proven experience in managing and leading a team. Sound knowledge of operations management principles and best practices. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using CRM software and other customer service tools. Experience in a Key Account Management (KAM) role is essential. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. Familiarity with customer satisfaction metrics and measurement methodologies like Service level Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate.

Positions available: TL – Operations Domain: Medical Billing Designation: TL Experience: 8 Yrs to 12 Yrs Salary: As per norms Location: Chennai Work Mode: Work From Office Should have excellent communication skills Required Candidate profile Should have complete knowledge & understanding in E2E Denials. Relieving Letter Mandatory Preferred Immediate Joiners.

We are seeking experienced and dynamic professionals for Lead level positions (Team Leader / Group Coordinator) in our Healthcare RCM - AR Calling (Voice Process) team. The ideal candidate should have strong expertise in handling end-to-end Accounts Receivable (AR) processes, team management, client coordination, and driving performance to meet targets. Key Responsibilities: Manage a team of AR Callers handling US healthcare insurance claims (voice process). Monitor and ensure timely follow-up on outstanding claims with insurance companies. Review and analyze denied claims and develop resolution strategies. Ensure daily, weekly & monthly targets are achieved by the team. Handle escalations and complex claim issues to ensure resolution. Provide training, mentoring, and performance feedback to team members. Conduct regular team meetings, quality audits, and provide actionable feedback. Collaborate with internal departments and clients to improve processes and performance. Maintain excellent communication with clients regarding performance, updates, and issue resolution. Generate and analyze reports for management review. Ensure compliance with client guidelines, HIPAA, and data security norms. Required Skills & Qualifications: 4 to 7 years of experience in US Healthcare RCM (AR Calling - Voice Process). At least 1-2 years of experience in leading teams as a Team Leader / Group Coordinator or similar role. Strong knowledge of AR follow-up, denial management, insurance guidelines (Commercial, Medicare, Medicaid). Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Ability to manage team performance under pressure and tight deadlines. Flexible to work in US shifts. How to Apply: Interested candidates can share their updated resume Shifana.u@247mbs.com or +91- 6381401783

Objective: Drive business development and people development through creating the culture of execution and ensuring execution standards are achieved through execution capabilities Title: Team Leader - Capability Function: Commercial Work Location: Mysore Job Responsibilities: 1. Program implementation: Implement training modules and impart training to Market growth representative, Sales Team Leaders etc as per the training calendar to achieve the skill index of the zone and ensure execution-based market working. 2. Recruitment and Certification: Monitor process adherence for Recruitment of and Certification of Market growth representative for general trade, key accounts, and rural markets 3. Review and Reporting: Report capability scores and related data as well as skill level tracker in specified format to Corporate; monitor Red Trackers/On the Job trainings and Permeant Journey Plan schedules by sales team to ensure compliance as per the norms set in capability plans Supervises: None Direct Reports: None Geographical Scope: Reports To: Capability Development Manager Key Customers: ASM, STL, MGR, Sales Executives, SM, GSM, HR Team Internal Customers: ASM, STL, MGR, Sales Executives Job Requirements: Qualifications: Graduate or MBA in Sales and Marketing Experience: 3 to 4 years in Sales and preferably in Capability Development/ Sales Training Functional Skills: In-depth knowledge of Sales &Development preferably in an FMCG Industry. Travel: 70 % of the time

Designation: Sr Team Leader Payroll-Insurance Co Payroll Job Location-Vashi Salary-10 Lakhs+Inc Call 8080702016 Kanchan www.hyfly.in Required Candidate profile Total 8 years Min 3-5 years of experience as a Team Leader in a domestic/international BPO. (insurance industry experience will be added advantage) Assist Team Manager with development, process Perks and benefits Medical Allowance + Daily Allowance

About the Role : We are looking for a Team Leader - UK for our branch. You will work with the leadership team and counsellors to drive numbers and fuel yours and Leap's growth. The charter for this role will include : Meet Allotted Team targets ( Leads, Applications & Visas) Contribute in developing a strong & efficient counselling team Resolve escalations and ensure a smooth student journey Conduct Training sessions & help build a world-class team of counsellors Maintain high Satisfaction Ratings Report & Data Management Implement Organisational Values, Goals & objectives within the team Collaborate with internal & external stakeholders to achieve set targets Pipeline forecast & Management Identify, analyse and rectify operational issues in coordination with immediate supervisors Ideal Persona would : The candidate should be from Counseling Industry (Mandatory) In-depth knowledge of UK 4-5 Years of experience in study abroad Sound Understanding of various courses, admissions process, Visa process, and career options across various disciplines Experience in Shortlisting universities based on student profiles & preferences Experience in working with CRMs is desirable. Previous Stakeholder Management Experience (Good to have and will be preferred) Proficient with MS Office and other Web Conferencing tools. Hunger to move from an individual counselling role to one where you lead a team and drive numbers. If you have the skills and experience required for this position and are passionate about international education, we encourage you to apply.

TEAM LEADER OPERATIONS Must have Exp into Team Lead For International BPO in Banking Process (Mandate) NOTE - Must Have Worked into Banking Process CTC - 7.5LPA Loc- Hyderabad , Bangalore Qualification- Only Graduates Work from Office 5 days working/ 24*7 Shifts International Voice Process Require Excellent Communication Skills Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Designation- Team Lead Location- Malad West Shift- 24x7 Rotational Shift ( Including Night Shifts) 5 Days Working with 2 rotational week offs Immediate Joiners Preferred Responsibilities- Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness. Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices. Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities. Ensure compliance with company policies and procedures while driving business growth through innovative solutions. Interested candidates can connect for further details- Simran Rana- 9137514621

TEAM LEADER OPERATIONS Must have Exp into Team Lead For International BPO in to Banking Process (Mandate) Note -Must have worked in Banking Process CTC - 7.5LPA Loc- Hyderabad , Bangalore Qualification- Only Graduates Work from Office 5 days working/ 24*7 Shifts International Voice Process Require Excellent Communication Skills Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Greetings from Global Healthcare Billing Partners Private Limited..! We are hiring for the position of Team Lead AR Calling/Trainer - Denials Management. Work Type: Full-Time Work Mode: Onsite (Work from Office) Location: Chennai, Velachery Shift: Night Shift Experience: 5 Plus Years Job Overview: We are looking for a skilled and experienced Team Lead or Trainer with over 5 years of hands-on expertise in AR Calling and Denials Management in the Hospital Billing and Physician Billing domain. The ideal candidate should possess a deep understanding of the healthcare claims process, strong leadership qualities, excellent communication skills, and a proactive mindset focused on process improvement and service quality. Note: Only candidates currently working as a SME or QA Can apply for this position . Candidates must be comfortable working night shifts and work from office (WFO). Key Responsibilities: Lead the AR Calling & Denials Management process while ensuring compliance with healthcare billing standards. Represent the team in client meetings, providing actionable inputs and aligning with client requirements. Analyze workflows and identify opportunities for process optimization and increased efficiency. Monitor service quality, ensuring all SLAs and performance standards are consistently met. Train, coach, and mentor team members and new hires on process improvements and technical skills. Conduct regular quality audits and provide constructive feedback to improve team performance. Resolve complex claims and denials issues, offering subject matter expertise where required. Ensure team adherence to operational procedures and assist with continuous process enhancements. Collaborate cross-functionally to align team operations with organizational goals. Drive continuous improvement initiatives and implement best practices in AR & Denials processes. Required Skills & Qualifications: Proven experience as a SME Or QA in AR Calling & Denials. Strong background in quality audits and continuous process improvement within the healthcare BPO space. Exceptional communication, leadership, and conflict-resolution skills. Proficiency in CRM systems, healthcare billing software, and other relevant technology platforms. Ability to analyze performance data and make data-driven decisions. In-depth understanding of healthcare claims, billing cycles, and denial codes. Strong problem-solving capabilities and ability to lead teams through complex claim scenarios. Collaborative approach with a focus on achieving operational excellence. Interested Candidates can Contact or share your updated CV/Resume to this WhatsApp Number - 8925808592 Regards, Harini S HR Department

Inspira Enterprise India Pvt. Ltd. is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

JOB DESCRIPTION Job Title: Collection Manager Team Handling Department: Collections & Recovery Location: Gurgaon Reports To: Head of Collections Experience: 6–10 years in collections with legal exposure Qualification: Graduate in any discipline; LLB mandatory or preferred Job Purpose: The Collections Manager - Legal & Team Lead will be responsible for overseeing and managing the end-to-end legal collections process for a designated portfolio, leading a team of collections professionals, and ensuring adherence to all legal and regulatory guidelines. This role is critical in maximizing recoveries, minimizing delinquencies, and mitigating legal risks through effective strategy implementation, team management, and legal expertise. Key Responsibilities: 1. Team Leadership & Management: Create, train, mentor, and motivate a team of collections executives/officers, providing clear objectives and performance targets. Conduct regular performance reviews, identify training needs, and foster a high-performance culture within the team. Provide guidance and support to the team on complex collection cases, legal procedures, and negotiation strategies. Monitor team productivity, ensure adherence to processes, and implement measures to improve efficiency and success rates. 2. Legal Collections Strategy & Execution: Develop, implement, and refine legal collections strategies for various loan products (e.g., retail loans, business loans, secured/unsecured loans) to maximize recovery rates and minimize losses. Oversee and manage all legal actions related to debt recovery, including but not limited to: Negotiable Instruments Act (NI Act), particularly Section 138 (Cheque Bounce cases): Initiation, tracking, and follow-up of criminal proceedings. SARFAESI Act (Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act): Handling secured asset repossessions, auctions, and legal compliances. Debt Recovery Tribunal (DRT) and Civil Suits: Filing and managing cases for larger defaults. Insolvency and Bankruptcy Code (IBC): Understanding and navigating the insolvency process for corporate and individual debtors. Arbitration & Conciliation Act: Managing arbitration proceedings for recovery. Lok Adalat and other alternative dispute resolution mechanisms: Driving amicable settlements. Coordinate with empaneled law firms, external legal counsels, and recovery agencies, ensuring timely and effective action on legal cases. Review and analyze legal documents, court orders, and settlement agreements. Prepare legal notices, affidavits, plaints, written statements, and other legal documents as required. 3. Portfolio Management & Performance: Own the legal collections portfolio, tracking key metrics such as recovery rates, cost of recovery, and portfolio quality (NPA reduction). Analyze collection data, identify trends, and develop actionable insights to improve legal recovery strategies. Implement robust internal controls and monitoring mechanisms to ensure compliance and mitigate operational risks. Prepare and present regular reports on legal collections status, performance, and key challenges to senior management. 4. Legal Compliance & Risk Mitigation: Ensure all collection activities, processes, and legal actions strictly comply with relevant Indian laws, including banking laws, consumer protection acts, RBI guidelines, and internal policies. Stay updated on legal changes, amendments, and court pronouncements affecting debt recovery and collections. Liaise with the internal legal and compliance departments to integrate policy changes and ensure legal soundness of all collection practices. Proactively identify potential legal risks and develop strategies to mitigate them. Conduct due diligence on cases escalated for legal action to ensure legal viability and minimize litigation risk. 5. Stakeholder Management: Collaborate effectively with internal departments such as Credit, Risk, Operations, Sales, and Compliance to streamline collection efforts and resolve complex cases. Maintain professional relationships with external stakeholders including law enforcement agencies, court officials, and debt recovery tribunals. Engage in negotiations with delinquent customers, providing legal perspectives to reach amicable settlements when appropriate. Qualifications: Mandatory: Bachelor of Laws (LLB) from a recognized university. Preferred: Post-graduate qualification in Law (LLM). Minimum 7-12 years of experience in collections, with a strong focus on legal recovery, in a bank, NBFC, or ARC. At least 3-5 years of experience in a team-leading or managerial role within collections. In-depth knowledge of Indian debt recovery laws and regulations, including NI Act, SARFAESI Act, DRT Act, IBC, Civil Procedure Code, Criminal Procedure Code, and relevant consumer protection laws. Proven track record of achieving legal recovery targets and managing a large portfolio. Excellent leadership, team management, and interpersonal skills. Strong negotiation, communication (verbal and written), and presentation skills. Analytical mindset with the ability to interpret legal documents and financial data. High ethical standards and ability to handle sensitive information with discretion. Proficiency in MS Office Suite and collections management software. Role & responsibilities Preferred candidate profile

Lead AS400-based ERP implementation/support projects. Coordinate between technical and business teams. Document business processes and functional specs.

Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the Branch and meet the Value Responsible for generation of revenues through sale of CA, X-Sell and Third Party Products like Insurance

JOB DESCRIPTION Assistant Voice President Secured Business Loans / Loan Against Property (LAP) Department: Retail Lending / SME Lending / Secured Assets Location: Gurgaon Reporting To: Business Head Experience Required: 10+ years in lending, with a focus on LAP/Secured Business Loans Type: Full-time Job Summary: The Product Head for Secured Business Loans and Loan Against Property (LAP) will be responsible for defining, developing, and managing the end-to-end product lifecycle for the secured lending portfolio. This role requires a strategic leader with a deep understanding of customer needs, market dynamics, risk management, and technological advancements to drive significant growth and profitability for the organization. Key Responsibilities: 1. Team Leadership & Development: Build, lead, mentor, and develop a high-performing product team. Foster a culture of innovation, collaboration, and continuous improvement within the team. Set clear objectives, provide regular feedback, and conduct performance reviews for team members. 2. Product Strategy & Roadmap: Develop and execute a comprehensive product strategy for Secured Business Loans and LAP, aligning with the overall business objectives and market opportunities. Identify new market segments, customer needs, and product niches to expand the secured lending portfolio. Define the product roadmap, prioritizing initiatives based on business impact, market demand, and resource availability. Stay abreast of industry trends, competitor offerings, and regulatory changes (RBI, NHB guidelines) to ensure the product portfolio remains competitive and compliant. 3. Product Development & Management: Lead the entire product development lifecycle from ideation to launch and post-launch performance monitoring. Define product features, eligibility criteria, pricing strategies, and underwriting guidelines for various secured loan products. Collaborate with credit, risk, operations, technology, legal, and sales teams to ensure seamless product execution and customer satisfaction. Drive digitization and automation initiatives across the secured lending value chain to enhance efficiency and customer experience. Conduct thorough market research, customer surveys, and competitive benchmarking to gather insights for product enhancements and new product introductions. 4. Portfolio Performance & Profitability: Own the P&L for the Secured Business Loans and LAP portfolio, driving key financial metrics such as disbursements, AUM growth, yield, cost of acquisition, and profitability. Continuously monitor product performance, key performance indicators (KPIs), and customer feedback to identify areas for improvement and implement corrective actions. Develop and implement strategies for portfolio quality, including managing delinquency rates and NPAs, in collaboration with risk and collections teams. Manage the budget for product development, marketing initiatives, and other related activities. 5. Sales & Distribution Enablement: Work closely with the sales and distribution teams to define sales targets, develop effective sales strategies, and provide necessary product training and support. Identify and forge strategic alliances with channel partners (DSAs, brokers, etc.) to expand reach and drive customer acquisition. Develop compelling sales pitches, marketing collateral, and promotional campaigns to drive product adoption. 6. Risk Management & Compliance: Collaborate with risk and credit teams to build robust underwriting frameworks and credit policies for secured loans. Ensure all product offerings and processes adhere to regulatory requirements and internal compliance standards. Implement robust risk assessment processes and monitoring mechanisms to mitigate credit risk and maintain portfolio quality. Qualifications & Skills: Master's/Bachelor's degree in Business Administration, Finance, Economics, or a related field from a reputed institution. Proven track record of successfully launching and managing secured lending products in the Indian market. Deep understanding of the secured loan lifecycle, including origination, underwriting, disbursement, servicing, and collections. Strong analytical, strategic planning, and decision-making abilities, with a results-driven mindset. Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders. Experience with digital product development and an understanding of fintech trends in secured lending is a significant advantage. Ability to work in a fast-paced and dynamic environment. Preferred Industry Background: Banks, NBFCs, Housing Finance Companies, FinTech’s with secured loan offerings. Role & responsibilities Preferred candidate profile