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Barclays
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Specialist Customer Care Leader

Specialist Customer Care Leader

2 - 6 years

|

7 - 11 Lacs

Posted:1 day ago| Platform:

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Skills Required

project management operations management team management mathematics customer service team handling business development sales marketing client relationship management operations process management team leading communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure daily Schedule Adherence.
Answer queries raised by the Client & Advisors related to the process.
Manage escalations and Perform regular Quality checks for the Team.
Monitor performance for all Advisors on a monthly basis.
Convey feedback received from Quality to all Advisors.

Desirable skills sets:

Weekly Update on performance levels to the AVP/VP.
Address issues arising out of day-to-day working.
Keep the OM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients (if any).
Ensure each advisor is informed on product updates for the process.
Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances (if any).

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