Team Leader – US Mortgage Operations

Position Title: Team Leader – US Mortgage Operations

Location: Pune (Purely Work From Office)

Work Hours: US Shift (India Night Shifts)

Experience Required: 7–10 years in US Mortgage Operations with at least 2 years in a Team Leader/People Management role

About the Role

We are seeking a highly skilled and experienced Team Leader – US Mortgage Operations to lead and manage a team supporting critical US mortgage processes. The ideal candidate will bring deep domain expertise in US mortgage operations, proven people management capabilities, and the ability to drive operational excellence.

Key Responsibilities

• Lead, mentor, and manage a team of mortgage professionals handling end-to-end mortgage operations across one or more lines of business (Origination, Processing, Underwriting, Closing, Post-Closing, Servicing, or Default).
• Ensure team adherence to client-specific service level agreements (SLAs), compliance requirements, and quality standards.
• Monitor daily workflow, allocate resources, and track productivity to meet business targets.
• Conduct regular performance reviews, coaching, and training to enhance team efficiency and domain expertise.
• Drive process improvements, automation opportunities, and operational best practices to improve accuracy and turnaround time.
• Act as the first point of escalation for client queries, exceptions, or operational challenges.
• Collaborate with cross-functional stakeholders, including Quality, Compliance, Training, and Client Relationship teams, to ensure seamless operations.
• Prepare and present operational dashboards, MIS reports, and performance metrics to senior leadership and clients.
• Foster a positive and professional team culture aligned with organizational goals.

Required Skills & Qualifications

• Bachelor’s degree in any stream.
• Minimum 2 years experience in a Team Leader/People Management role.
• Willing to work in night shifts (US Client). Pure WFO with no possibility of remote or hybrid working
• Experience: 7–10 years in US Mortgage Operations with a minimum of 2 years in a Team Leader role.
• Strong domain knowledge in at least one of the following mortgage lines of business:
• Loan Origination & Processing
• Underwriting & Closing
• Post-Closing & Servicing
• Foreclosure, Bankruptcy, or Default Management
• Proven experience in people management, team building, and performance coaching.
• Sound understanding of US mortgage regulations, compliance standards, and investor guidelines.
• Excellent communication, client management, and stakeholder engagement skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced and deadline-driven environment.
• Proficiency in MS Office (Excel, PowerPoint, Word) and mortgage LOS.
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• High level of accuracy and attention to detail
• Ability to manage multiple tasks and meet deadlines

Preferred Attributes

• Experience in managing client interactions with US-based lenders or servicers.
• Exposure to process transitions, migrations, or setting up new teams.
• Certification(s) in mortgage or compliance (desirable but not mandatory).

Job Type: Full-time

Application Question(s):

• Total Experience in US Mortgage Operations:

Total Experience as a Team Leader:
Willing to work in evening/night shifts: Willing to work purely from office only: Current Location: Preferred location between Pune and Bangalore: Current Designation: Current CTC: Expected CTC : Notice period: Is your notice negotiable?

Work Location: In person