Team Leader - Telesales

Job Description

Job Summary: We are seeking a motivated and experienced Team Lead – Tele Caller to manage and lead a team of telecallers at our Honda 2-Wheeler Service Centre. The ideal candidate will be responsible for ensuring excellent customer communication, service appointment scheduling, feedback collection, and follow-up, while leading a team to meet daily, weekly, and monthly targets. Key Responsibilities: Team Management: Supervise and guide the telecalling team to ensure smooth operations. Allocate daily call targets and monitor performance. Provide training and motivation to team members. Customer Communication: Handle escalated customer queries and complaints professionally. Ensure timely reminder calls for service due, insurance renewal, AMC, etc. Follow up on customer feedback after service. Operational Efficiency: Maintain and update the customer database regularly. Ensure all calls are recorded and call quality is monitored. Prepare and submit daily/weekly reports on call performance and customer feedback. Coordination: Coordinate with the service advisor team for appointments and workload planning. Collaborate with CRM/Service Manager for campaign promotions and customer engagement. Target Achievement: Drive the team to achieve monthly targets for service bookings, feedback score, and customer retention. Skills: Excellent communication in Malayalam and basic English. Strong leadership and team-handling skills. Good computer knowledge (Excel, CRM software, call recording tools). Customer-oriented mindset with good problem-solving ability. Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹18,000.00 per month Benefits: Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Required) Work Location: In person