Team Leader - Technical Support

As a Team Leader based in Bangalore with over 4 years of experience, your primary responsibility will be to coordinate and manage the day-to-day activities of a team of 15-20 Technical Support Representatives. Your role will involve monitoring and evenly distributing the daily workload among team members while ensuring a first-class service delivery. Your key responsibilities will include setting clear objectives for the team, conducting regular one-on-one sessions with team members, and fostering a performance-oriented culture. You will contribute to the ongoing development of the Managed Support function by sharing knowledge and expertise with other team leaders and supporting the Operations Manager in highlighting operational risks and areas for improvement. Additionally, you will be expected to proactively identify opportunities for procedural improvements, provide constant coaching and training to enhance the skill set of technical support representatives, and ensure adherence to business policies. Working with the WFM team, you will also be responsible for meeting key SLAs for provisioning and support. To be successful in this role, you must have a minimum of 4 years of experience as a Technical Support Representative or a minimum of 2 years as a Team Leader in a call center environment. You should possess the ability to troubleshoot basic technical issues, manage conflict, coach and motivate employees, and find and convey product information accurately to customers. Strong communication skills, people management experience, and proficiency in MS Office and business analytics tools are essential. Your educational qualification should be a graduate degree, and the job type is full-time. The benefits include health insurance, the shift is during the day, and you are expected to work from Monday to Friday at the designated location in person. If you are looking for a challenging role where you can lead a team, drive performance, and contribute to the continuous improvement of customer support operations, this position offers the opportunity to utilize your skills and experience effectively.,