Posted:12 hours ago|
Platform:
On-site
Full Time
Seeking a skilled Team Leader with experience in managing Technical Support teams in the telecom industry. The role involves leading daily operations, guiding agents, handling escalations, and driving performance improvements.
Key Responsibilities:
* Lead and mentor Technical Support Agents.
* Manage daily operations, task allocation, and closures.
* Handle escalations and ensure timely issue resolution.
* Prepare reports and dashboards.
* Identify and resolve recurring technical issues.
* Act as Team Manager in their absence.
Requirements:
* Minimum 1 - 2 years of experience as a Team Leader in the telecom industry.
* Qualification: B.E./Diploma (CS, IT) or BCA/B.Sc. Computer Science.
Location: Kalamassery
Salary: 20K + PF & ESI
Job Types: Full-time, Permanent
Pay: ₹20,000.00 per month
Benefits:
Application Question(s):
Experience:
Work Location: In person
LISCOM SOLUTIONS & SERVICES PVT. LTD
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