As a valued member of our team, you will collaborate closely with Sales and Corporate Events teams to support field sales operations and ensure the smooth execution of processes. Your primary focus will be to provide comprehensive operational support by streamlining sales operations, identifying bottlenecks, and proposing process improvements. Utilizing sales data and analytics, you will generate insights that drive informed decision-making and optimize performance. Moreover, you will assist in creating and maintaining sales reports, dashboards, and metrics for management, while ensuring strict adherence to company policies, procedures, and processes to maintain a high standard of operational excellence. The ideal candidate will have proven experience in operational support, particularly in sales operations and analytics. You should possess the ability to manage and work with large datasets, conducting sales-related analyses to drive performance improvements. Strong organizational skills are essential for this role, as you will be required to manage multiple projects and deadlines effectively. This is a full-time position with health insurance benefits included. The work schedule is during the day shift with a shift allowance. The work location is in person. If you are ready to take on this exciting opportunity and contribute to our team's success, we look forward to receiving your application.,
As a Team Leader based in Bangalore with over 4 years of experience, your primary responsibility will be to coordinate and manage the day-to-day activities of a team of 15-20 Technical Support Representatives. Your role will involve monitoring and evenly distributing the daily workload among team members while ensuring a first-class service delivery. Your key responsibilities will include setting clear objectives for the team, conducting regular one-on-one sessions with team members, and fostering a performance-oriented culture. You will contribute to the ongoing development of the Managed Support function by sharing knowledge and expertise with other team leaders and supporting the Operations Manager in highlighting operational risks and areas for improvement. Additionally, you will be expected to proactively identify opportunities for procedural improvements, provide constant coaching and training to enhance the skill set of technical support representatives, and ensure adherence to business policies. Working with the WFM team, you will also be responsible for meeting key SLAs for provisioning and support. To be successful in this role, you must have a minimum of 4 years of experience as a Technical Support Representative or a minimum of 2 years as a Team Leader in a call center environment. You should possess the ability to troubleshoot basic technical issues, manage conflict, coach and motivate employees, and find and convey product information accurately to customers. Strong communication skills, people management experience, and proficiency in MS Office and business analytics tools are essential. Your educational qualification should be a graduate degree, and the job type is full-time. The benefits include health insurance, the shift is during the day, and you are expected to work from Monday to Friday at the designated location in person. If you are looking for a challenging role where you can lead a team, drive performance, and contribute to the continuous improvement of customer support operations, this position offers the opportunity to utilize your skills and experience effectively.,