Job
Description
Summary Team Leader is the primary contact for managing day to day operations. This role needs to run huddles with all the team members to keep the campaigns on track for delivery by collaborate cross-functionally to drive value and ensure successful delivery of email marketing campaigns, advanced/touchpoint journeys, and understand data integrations. They need to call out risks and work closely with the delivery leader in mitigating the challenges with delivery. They need to provide input as a SME into the process optimizations, improvements, and automations in coordination with all cross functional teams. Contribute to innovation in Marketing Automation and Customer Relationship Management platforms through deep technical expertise in Salesforce Marketing Cloud. About the Role #Hybrid, Hyderabad. Key Responsibilities: Manage day to day operations in adherence with agreed quality and compliance. Work on capacity planning against the demand for the month in collaboration with Delivery leader. Running Key meetings such as daily stand up across locations and ensuring the projects are delivered within the agreed timeframe. Tracking project performance and Providing inputs into improvements across processes as well all roles in collaboration with Delivery leader. Supporting governance, reporting, and issue management for campaign operations in collaboration with Delivery leader. Ensuring resource & project allocation on a day-to-day basis across locations depending on the demand intake. Schedule one to one sessions on a regular basis and input into individual development plans Work with team on achieving objectives, maintain and track KPIs Should have strong problem-solving abilities, Guide and Coach team to effectively perform the technical tasks. Manage vendor partner deliverables as per the SOW. Essential Requirements Bachelor's degree in engineering, or related fields. MBA is a plus. Minimum 10+ years of experience. Strong knowledge of product and project management methodologies and frameworks. Exceptional communication and interpersonal skills for effective collaboration. Analytical mindset to leverage data and prioritize initiatives. Success in managing multiple projects simultaneously. Prior experience in managing SFMC operations teams and or processes is a plus Certifications on SFMC and Salesforce CRM are must have. Certifications such as PMP (Project Management Professional), PRINCE2 (Projects IN Controlled Environments), or Agile certifications (Scrum Master, SAFe) are often preferred. Soft Skills Joint Value Creation: Ability to collaborate effectively to create value for all stakeholders. Dynamic, results-oriented team player who contributes positively to team success. Exhibit organizational agility, creativity, strategic & strong analytical thinking. Excellent presentation skills and storyboarding skills. Excellent interpersonal and communication skills. Ability to operate effectively in an international matrix environment. Why Consider Novartis? Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Division US Business Unit Universal Hierarchy Node Location India Site Hyderabad (Office) Company / Legal Entity IN10 (FCRS = IN010) Novartis Healthcare Private Limited Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
