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Teleperformance (TP)
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Team leader- sales process

Team leader- sales process

Teleperformance (TP)

1 - 6 years

|

2 - 4 Lacs

Gurugram

Posted:3 days ago| Platform:

Apply

Skills Required

Sales Process Outbound Process KRA CSAT Attrition Team Handling Banking Process Outbound Sales KPI SLA Shrinkage Aht

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Lead a team of sales professionals to achieve targets through effective communication, coaching, and feedback.
Ensure timely completion of tasks and meetings with clients while maintaining high levels of customer satisfaction.
Collaborate with other teams to resolve issues related to outbound processes and banking operations.
Develop and implement strategies to improve sales performance, reduce shrinkage, attrition, AHT, CSAT, KRA, SLA & KPI.
Monitor team performance regularly to identify areas for improvement.

Desired Candidate Profile

Min 1 year of experience in BPO/Call Centre industry as a Team Leader or similar role.
Strong understanding of Sales Process (Outbound), Outbound Sales, Banking Processes, Team Handling skills.
Excellent communication skills with ability to lead by example.

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Teleperformance (TP)

Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

546 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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