Team Leader /Sales Manager

Job Title: Sales Team Lead – Back Office (Middle East Market – IT Hardware Sales)

Work Location: Kochi, Kerala.
Department: Sales (Back Office Support)
Reports To: Managing Director.

Job Overview:

We are seeking a dynamic and experienced Sales Team Lead to manage and drive performance of our Back Office Sales Team based in India. The team supports and executes sales operations for IT Hardware products targeting clients in the Middle East region. The ideal candidate will have a strong background in IT hardware sales, excellent leadership skills, and experience working with international markets, particularly the Middle East.

Key Responsibilities:Team Leadership & Management:

• Lead, mentor, and manage a team of back office sales executives.
• Set performance targets, monitor KPIs, and ensure team members achieve sales goals.
• Conduct regular team meetings, performance reviews, and training sessions.
• Foster a culture of accountability, efficiency, and continuous improvement.

Sales Operations & Coordination:

• Oversee day-to-day back office sales operations including quoting, order processing, and client follow-ups.
• Coordinate with the front-end sales team in the Middle East to ensure timely response to clients.
• Ensure accuracy in pricing, product configuration, and order documentation.
• Track and manage sales pipelines, forecasts, and reports.

Client & Vendor Interaction:

• Support the team in preparing proposals, presentations, and commercial documentation.
• Liaise with global vendors/distributors for product availability, pricing, and lead times.
• Ensure prompt response and high service levels for Middle East clients.

Market & Product Knowledge:

• Maintain updated knowledge of IT hardware products (servers, storage, networking equipment, peripherals).
• Stay informed on Middle East market trends, client preferences, and competitor offerings.
• Provide input to sales strategies based on market intelligence.

Process Improvement & Compliance:

• Identify process gaps and implement improvements for operational efficiency.
• Ensure compliance with company policies.
• Maintain records and documentation for audits and internal reviews.

Key Requirements:

• Education: Bachelor’s degree in Business, IT, or related field (MBA is a plus).
• Experience: 4+years of experience in sales operations or IT hardware sales; minimum 2 years in a team leadership role.
• Domain Knowledge: Strong understanding of IT hardware products
• Market Exposure: Experience working with Middle East clients is highly desirable.
• Skills:
• Excellent leadership and communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Office, CRM tools, and ERP systems.
• Ability to work across time zones and coordinate with international teams.

Preferred Qualities:

• Proactive, self-motivated, and results-driven.
• Comfortable working in a fast-paced, target-oriented environment.
• Ability to handle pressure and manage multiple priorities effectively.

Job Type: Full-time

Pay: Up to ₹45,000.00 per month

Benefits:

• Paid time off
• Provident Fund