Team Leader-Rider Operations

Company Description

At Yuwaa, we are redefining last-mile logistics with electric mobility and technology-driven solutions that empower gig workers and enable businesses to scale sustainably. Our EV-powered delivery ecosystem helps e-commerce, food delivery, and logistics companies overcome high operational costs, inconsistent fleet availability, and the lack of organized support for gig workers while aligning with zero-emission transportation. With asset-light models, AI & IoT-enabled fleet management, and battery-swapping technology, Yuwaa ensures higher earnings for riders, zero fuel & maintenance costs, and faster deliveries with sustainability at the core. We are on a mission to electrify last-mile delivery, empower gig workers with financial security & welfare, and help businesses transition toward a cleaner, smarter, and more profitable logistics future. Join us as we power the next wave of green mobility and last-mile innovation.

Role Description

This is a full-time on-site role for a Team Leader-Rider Operations located in Pune. The Team Leader-Rider Operations will be responsible for overseeing daily rider operations, ensuring customer satisfaction, managing and supporting the rider team, and optimizing operational processes. This role involves coordinating with various departments to address rider needs, analyzing operational data for continuous improvement, and maintaining strong communication within the team to ensure efficient on-ground operations.

Key Responsibilities:

1. Lead and Manage Riders

·        Supervise and guide riders in their daily activities.

·        Ensure discipline, punctuality, and compliance with company policies.

·        Conduct regular check-ins and performance discussions.

2. Track & Monitor KPIs

·        Monitor daily rider metrics such as number of rides, on-time logins, earnings, and customer feedback.

·        Identify gaps and implement corrective measures to achieve operational targets.

·        Prepare performance reports for management review.

3. Resolve Rider Issues

·        Act as the first point of contact for rider-related concerns, including technical, operational, or personal issues.

·        Coordinate with other departments for timely resolution of escalated issues.

4. Manage Rider Calendar

·        Maintain a structured Excel sheet or system for rider shifts, availability, and leave schedules.

·        Ensure optimal shift allocation and coverage to maintain service quality.

5. Handle Rider Payments

·        Track daily payments through the app and COD methods.

·        Reconcile accounts accurately and ensure timely disbursement.

·        Address payment discrepancies promptly.

6. Approve PTO & Sick Leaves

·        Manage leave requests to ensure adequate team coverage.

Coordinate with backup riders to maintain operational continuity

Qualifications

• Communication skills
• Analytical Skills and Operations Management experience
• Strong People Management skills and the ability to lead a team
• Excellent problem-solving and decision-making abilities
• Previous experience in logistics or delivery operations is a plus.