Team Leader - Pharmacy Operations (Outside Hospital)

Key Responsibilities:

Sales Management:

• Develop and execute area-level/ store-level sales strategies aligned with organizational goals.
• Achieve and sustain an average of month-on-month (MoM) growth in sales.
• Set, monitor, and review performance targets for individual stores and team members.

Customer Relationship Management:

• Maintain strong relationships with existing and potential customers.
• Ensure a high level of customer satisfaction by addressing inquiries and feedback.
• Sustain Net Promoter Score (NPS)

Team Leadership & Development:

• Lead and motivate a diverse team of personnel including Pharmacists, Store Managers, and Field Executives.
• Conduct regular training to improve selling skills, product knowledge, and customer handling.
• Identify skill gaps and implement development initiatives.

Market & Business Analysis:

• Analyze market trends, competitor strategies, and consumer behavior to adapt sales tactics.
• Provide insights to support strategic decisions and new initiatives.

Inventory & Supply Chain Management:

• Ensure optimal product availability across retail outlets.
• Monitor stock levels, reorder points, and ensure timely replenishments.

Promotions & Marketing Campaigns:

• Plan and implement localized promotional campaigns to boost visibility and conversions.
• Collaborate with marketing teams for campaign rollout and ROI tracking.

Reporting & Compliance:

• Prepare and share detailed sales, performance, and market intelligence reports with leadership.
• Ensure strict adherence to company policies, SOPs, and statutory compliance norms.

Stakeholder Engagement:

• Build and maintain productive relationships with distributors, vendors, and channel partners to facilitate smooth operations.

Forecasting & Budgeting:

• Forecast territory sales and demand patterns using historical and real-time data.
• Manage and track territory budget effectively to optimize spend across campaigns and operations.

Innovation & Continuous Improvement:

• Gather field feedback and suggest improvements to product offerings or services.
• Pilot and implement innovative ideas to enhance customer experience and streamline operations.

Job Objective

We are seeking a results-driven and dynamic Area Manager profile to oversee and drive pharmacy store operations activities, customer engagement, and team performance within the assigned areas. The role involves strategic planning, sales execution, inventory oversight, customer satisfaction initiatives, and team leadership in a fast-paced environment.

Qualification

Graduate/Postgraduate in Pharmacy, or a related field.

Proven experience in retail operations, sales strategy, and people management.

Strong analytical, problem-solving, and interpersonal skills.

Proficiency in data-driven decision-making, inventory tools, and MS Office.

Excellent communication and leadership abilities.

Experience

7-10 years