Job
Description
1Lattice™ is a 360-degree business decision support partner with a tech-enabled services stack of data, people network, and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice works with clients and partners globally, helping clients solving a wide variety of organizational and business challenges through actionable research-led insights. Location: Gurugram (In office) About the Role: We are looking for an experienced Team Leader - Panel Operations (CAPI) to lead end-to-end management of research and operational projects, ensuring excellence in execution, client servicing, and cross-functional collaboration. This role demands a mix of strategic insight, hands-on execution, and relationship building with internal teams, external vendors, and clients. Key Responsibilities: Project Management Manage full-service, ad-hoc, sample-only, and tracking research projects. Set up, coordinate, and oversee new and ongoing projects from initiation to delivery. Define project scope, set client expectations, and ensure clear communication of timelines and deliverables across teams. Coordinate with internal departments (sample fulfilment, consulting, sales) and external vendors/publishers for project execution. Ensure on-time, on-budget project delivery while maintaining high-quality standards. Monitor project risks and develop appropriate mitigation strategies. Manage cost tracking, confirmations, and invoicing with accuracy for external stakeholders Interaction with third party companies and negotiating prices and ensuring eligibility to do the job Team Collaboration & Leadership Collaborate closely with internal stakeholders including account managers and operations teams. Mentor junior team members and support training initiatives as part of leadership development. Contribute to improving operational workflows and increasing productivity. Qualifications & Experience: Graduate/Postgraduate 3-4 years of experience in research operations, project management or panel operations Strong understanding of market research and project lifecycles. Detail-oriented with excellent organizational and communication skills. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM platforms. Strong analytical, troubleshooting, and negotiation skills. Ability to handle multiple priorities in a high-paced environment. Willingness to work in a 24x7 setup if required by project needs Show more Show less
