Team Leader - Operations

As a team leader, your role will involve guiding individuals towards achieving company goals and promoting a positive team culture. You will be responsible for cultivating an atmosphere of collaboration and communication, equipping team members with the necessary tools for success, and strategizing and implementing initiatives to enhance team performance, productivity, and quality of work in the company. **Key Responsibilities:** - Set clear objectives, define roles and responsibilities, and ensure each team member aligns with the team's vision. - Communicate expectations, goals, and feedback to the group regularly and resolve any concerns or issues actively. - Identify and address conflicts early, facilitate discussions, and find satisfactory solutions for all parties involved. - Recognize and reward good performance, provide feedback, and encourage professional development. - Support team members" professional development by providing opportunities for training and growth. - Ensure team compliance with company policies and procedures. - Support and guide team members to ensure they meet their individual targets and KPIs. - Generate reports on team performance and provide regular updates to senior management. **Qualifications Required:** - Minimum of 5 years of overall experience with 2 years of proven work experience as a team leader in a BPO organization. - Ability to work under pressure and manage multiple tasks simultaneously. - Proficient in Microsoft Office and other relevant software programs. - Knowledge of the industry's best practices and trends for team management. The company is an equal opportunity employer offering a fast-paced, growing work environment with remuneration packages aligned with industry standards. If you are a confident and dynamic individual who can take charge and lead our team to success, your application is welcome.,