Customer Service Executive

The Senior Executive Customer Service / Technical Support position involves interacting with customers through various channels such as inbound and outbound calls, Emails/Chats, or the Internet, based on client requirements. The primary responsibilities include providing customer service support and resolving routine issues related to the client's products or services. It is essential to ensure that the services delivered to customers meet contractual Key Performance Indicators (KPIs). As a Senior Executive in Customer Service/Technical Support, you will be required to clarify customer requirements, use decision-support tools to provide appropriate resolutions, and maintain a courteous and professional demeanor while addressing customer needs and concerns. Building rapport with customers, maintaining knowledge of client products/services, accurately documenting work, and offering additional products/services are integral parts of this role. Furthermore, tracking and retrieving information in the call tracking database, as well as referring customers to relevant resources when necessary, are key aspects of the job. The ideal candidate for this position should be a Graduate/Undergraduate in any discipline, with a strong customer service orientation, computer navigation skills, and proficiency in English, Hindi, and Kannada communication. Attention to detail, multitasking abilities, flexibility to adapt to changes, and a tolerance for fast-paced environments are essential qualities. Teamwork, patience, problem-solving skills, and the ability to handle complex customer queries independently are crucial requirements. Additionally, the candidate must be willing to work 6 days a week and rotate shifts as needed. If you meet the above qualifications and are interested in the position, walk in for an interview any day from Monday to Saturday between 10 AM and 5 PM at the office address mentioned below. No prior appointment is necessary; simply visit the office to be considered for the role. Office Address: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Please note that the job description provided is a general overview of the responsibilities associated with the Senior Executive Customer Service / Technical Support position and may not cover all specific duties.,