7 Computer Navigation Jobs

The role of Process Associate in Insurance Claims based in Hyderabad offers a salary ranging from 3,00,000 to 5,00,000 LPA. As a Process Associate, your main responsibilities will include identifying key terms in claim-related documents, accurately indexing them, and setting up new assignments for Independent Medical Examinations promptly. It is crucial to ensure timely completion of tasks to meet Service Level Agreement (SLA) targets while maintaining high-quality work and compliance with predefined parameters outlined in SLA metrics. Additionally, generating and providing accurate process reports within stipulated timelines is essential. To excel in this role, you are required to possess a minimum qualification of any Graduation with 1-4 years of experience. Preferred skill sets for this position include strong analytical, critical thinking, and investigative skills, basic understanding of General Insurance processes, excellent interpersonal and communication skills, proficiency with Microsoft Office (especially Outlook Email and Excel), and previous experience in Insurance Claims. Being adept at computer navigation, maintaining high accuracy in typing speed, strong data gathering, logical thinking, and numerical skills will be advantageous. If you are a proactive individual with a keen eye for detail and a passion for the insurance industry, we encourage you to apply and become a part of our dynamic team. The job type is Full-time, Permanent, open to Freshers as well. Benefits for this role include health insurance and Provident Fund. The work schedule may include Day shifts and Rotational shifts. The preferred education level is Bachelor's, and the ideal candidate would have at least 1 year of total work experience. The work location is in person. To apply or for any queries, please contact dileepribs@gmail.com or +91 8106598777.,

As a full-time team member at our company, you will be part of a dedicated group of associates who work together to provide exceptional customer support to our business clients. Our team is led by experienced management professionals who are committed to helping you succeed and excel in the financial industry. We prioritize our clients and strive to offer the best services that FIS has to offer through continuous training and knowledge enhancement. Your primary responsibilities will include: - Providing customer support via phone, email, or instant messaging to address inbound customer issues. - Handling a high volume of customer inquiries about FIS products and services and resolving a targeted percentage of those inquiries. - Troubleshooting customer problems, identifying root causes, and utilizing resources effectively to resolve issues. - Escalating technical product-related issues to the appropriate department when necessary. - Tracking and documenting support requests, ensuring accurate notation of customer problems. - Updating customer information accurately and maintaining contact details. - Meeting job standards such as quality benchmarks, adherence to schedule, and average handle time. - Offering guidance and mentoring to less experienced team members as needed. - Performing other related duties as assigned. To excel in this role, you should bring: - Knowledge of our company's products, services, and business operations to effectively address customer inquiries. - Strong customer service skills that lead to high levels of customer satisfaction. - Excellent verbal and written communication abilities. - Proficiency in computer navigation and operation. - Effective people skills and sensitivity when interacting with others. - The capability to work independently as well as collaboratively in a team environment. In return, we offer you: - A competitive salary with attractive benefits, including private medical and dental coverage insurance. - A multifaceted role with a high level of responsibility and various growth opportunities. - A modern work environment with a dedicated and motivated team. - Professional education and personal development opportunities. - A collaborative and respectful work environment that values teamwork. At FIS, we are committed to safeguarding the privacy and security of all personal information we handle to provide services to our clients. For more details on how we protect personal information online, please refer to our Online Privacy Notice. Our recruitment process primarily operates on a direct sourcing model, with a minimal portion through recruitment agencies. We do not accept resumes from agencies not on our preferred supplier list and are not liable for any fees related to unsolicited resumes submitted to our job postings or employees.,

As an Internal Solution Specialist on the Global Customer Care team, you serve as the subject matter expert, providing essential support to the Care Experience, Customer Success, and internal Operations teams across all contact channels. Your role involves navigating seamlessly between various platforms to ensure a smooth and expert experience for every interaction. You are expected to deliver timely and effective solutions while demonstrating a deep understanding of both customer needs and the requirements of internal support roles, all while maintaining an empathetic approach. A strong customer and internal support-focused mindset, along with a proven track record in customer service, is essential for success in this position. Responsibilities: Efficient Application Login & Availability- Demonstrate proficiency in promptly logging into and navigating multiple business applications, ensuring consistent availability during scheduled work hours, except for designated breaks. This includes utilizing systems such as CRM platforms, background check databases, call center technology, and communication tools like Outlook and Teams. Adherence to a structured schedule meeting the established key performance indicators. Proactive Internal Team Engagement- Respond proactively to inquiries from our high-value internal customer support or operations teams through various communication channels, including chat, voice, email, and new communication channels as they are introduced. Utilize available tools to effectively manage availability status, ensuring consistent, prompt, and exceptional assistance to clients via support. Advanced Inquiry Management & Issue Resolution- Utilize your expertise to assess the purpose of each customer interaction through strategic questioning, as this role does not rely on scripted responses. You will handle a diverse range of inquiries, from rescheduling appointments to troubleshooting complex login issues. Each situation demands a customized approach, and you will deliver solutions that are specifically tailored to meet the unique needs of our valued customers via internal support teams. Expert Multi-tasking for Precise Issue Resolution- Leverage your advanced skills to swiftly and accurately resolve customer and internal support issues by utilizing information from a variety of business applications, resources, and supported customer platforms. This role requires adept navigation of multiple systems, thorough review of client-specific fact sheets for standard operating procedures and account details, and the ability to efficiently manage numerous screens and tasks simultaneously. You will conduct real-time data retrieval, execute search queries, and document resolutions with precision to ensure effective case management. Professional & Empathetic Communication- Engage in all interactions with the utmost professionalism, consistently maintaining a calm, courteous, and empathetic demeanor. Clearly articulate the situation to customer experience specialists or internal support partners and outline the specific steps you will take to address and resolve their issues. By doing so, you will ensure that customer satisfaction (CSAT) levels are met, making customers feel heard and supported throughout the process. De-escalation & Quality Assurance - Effectively manage and de-escalate customer frustrations with a focus on maintaining professionalism. Must have demonstrated experience maintaining professionalism under pressure and provide positive customer experience. Accurate & Timely Documentation- Leverage extensive experience in documenting all interactions within company systems with exceptional promptness and accuracy. This involves meticulously capturing the reason for contact, either directly or via the case cloning process, thoroughly detailing the information shared with clients, internal support or escalation teams, and documenting the actions taken, resolutions achieved, knowledge documents or processes shared, and any necessary follow-ups. Proficiently enter and assign tickets to other departments, ensuring seamless communication in real-time during interactions as needed. Additionally, utilize expertise in case documentation by incorporating screen captures when required. It is crucial to complete all documentation either during the interaction or within two minutes of its closure, ensuring you are fully prepared and poised for the next inquiry. Effective Internal Communication & Follow-up- Follow up with internal teams as needed by using email and case notes in the CRM. Ensure that all communications are clear, professional, and grammatically correct. Provide updates and resolutions based on customer interactions, including research or escalation details. Complete additional projections as requested. This may include upward feedback to direct or lateral leaders. Continuous Learning & Training- Participate in required training to enhance customer support and stay informed about system updates, product changes, and evolving customer needs and services. This may include online courses, live or virtual sessions, and review of reference materials sent by email to ensure compliance with FAs processes and service standards. Given the frequent product and process updates, staying informed and developing skills may also require consulting the help/resource center to access the latest information and guidelines. Contributing to Knowledge Base & Improvement- Contribute to the companys knowledge reference center by helping enhance resources for future cases. Share insights and promote content that aids customer service improvement across the organization. Manage Work Pace and Quality - Utilize your extensive experience to effectively manage your work pace and maintain high-quality standards to meet and exceed performance goals. This includes achieving targets related to call volume, call duration, quality assurance scores, customer satisfaction, and strict compliance with processes. This is for both inbound customer experience calls, as well as assigned queue work that must be voluntarily assigned. Always uphold confidentiality and professionalism. Actively engaged with feedback from supervisors and performance metrics to drive continuous improvement in both efficiency and effectiveness. Adhere to company standards, regulatory requirements, and best practices will be instrumental in delivering exceptional service and results. Required skills: Demonstrated ability to handle a high volume of internal customer care or support contacts across various channels (phone, chat, email, etc.). Exhibited skill in using multiple software applications and systems simultaneously with ease. Displayed effectiveness on ability to quickly assess internal care and internal support needs and resolve issues efficiently. Communicate professionally and empathetically, both verbally and in writing. Document all internal care and support interactions accurately and follow procedures closely. Willingness to learn new tools, processes, and adapt to change to internal support needs, including providing feedback. This may include off queue duties such as role shadowing, training mentor, SME for client escalation. Maintain a calm, empathetic, and solution-focused demeanor in all situations. Confirmed aptitude in time management by handling tasks and applications efficiently. Showcased ability to multitask effectively in a fast-paced environment while ensuring high-quality service. Ensure attention to detail in all documentation to maintain accuracy and customer satisfaction. Adapt quickly to new systems, product updates, and changes in customer requirements. Collaborate with internal teams to share information and ensure timely issue resolution. Knowledge of common computer configurations and strong computer navigation skills. Prior experience with Microsoft Windows Operating Systems. Willingness to proactively offer feedback and understanding of data reporting. Willingness to participate in coordination with Workforce Management (WFM) and leaders in queue closing procedures. Qualifications: Graduation/ or equivalent required in full-time This role is intended to be performance-based skill progression through the Customer Experience Specialist role. Demonstrated 4+ years experience within into the space of customer experience/client servicing Work Location: Mumbai / Bangalore United States Equal Opportunity Employment:,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients" critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer Job Location : Chennai Shift : Night shift Job Responsibilities: The Technical Support Agent role is responsible for providing upbeat customer service as a contact center representative to assist current voice and high-speed internet customers. Troubleshoot service-related issues including hardware and software configurations. All contacts are inbound and are technical support only. Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnose and resolve basic network and modem functionality issues, including landline troubleshooting. Walk customers through common phone hardware and software configurations to maximize service functionality. Provide solutions and resolution resources for customer repair problems. Interface with customers over the phone providing status updates and ensuring service has been restored. Schedule a technician dispatch for on-site service calls when necessary. Escalate appropriate technical issues to upper-level technical support when needed. Technical skills: Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting. Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers. Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment. Demonstrated strong interpersonal communication skills when working with both internal and external customers. Ability to work flexible hours including evenings, weekends, holidays, and overtime is required. Experience with common internet software is preferred. 12-18 months experience in technical support, help desk, and/or contact centers. Energy & passion to achieve service results while demonstrating the Spirit of Service for Lumen customers and co-workers. An ability to probe, problem solve and offer the right product solutions to our customers. Strong typing and computer navigation skills with knowledge of Windows. Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously. Experience in complaint handling and resolution. Exemplary oral and written communication skills in English. Strong communication and comprehension skills speak clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament. Other Competencies: - Innovation & Agility - Ownership & Accountability - Communication & Self Awareness - Customer First - Urgency & Courage - Collaboration & Alignment - Celebration & Have Fun - Effective Decisions,

As a Dental Claims Processor at MetLife, you will be responsible for scrutinizing dental claim documents and settlements, ensuring accurate processing of claims according to healthcare guidelines and HIPAA regulations. Your role will involve handling escalations, meeting quality and productivity targets, and complying with internal policies, external regulations, and information security standards. You will need to have a good understanding of claims adjudication fundamentals, ICT & CPT Codes, and be able to learn, adapt, and implement process guidelines effectively. To qualify for this position, you should hold a Bachelor's degree in any stream or a diploma with a minimum of 15 years of education. Additionally, you should have at least 2 years of work experience in US Health Claims processing, preferably in claims adjudication. Proficiency in computer navigation, keyboarding, data entry, MS Excel, and MS Word is required. Knowledge of insurance principles related to the US Insurance industry, US culture, and dental claims terminologies will be advantageous. As a successful candidate, you must possess strong organizational and communication skills, demonstrate the ability to work independently and in a team environment, be self-disciplined, results-oriented, and have the ability to multitask. Attention to detail, a positive attitude, and being a team player are essential soft skills for this role. Joining MetLife, a globally recognized financial services company, will provide you with the opportunity to contribute to creating a more confident future for colleagues, customers, communities, and the world at large. If you are motivated by purpose and empathy, and aspire to transform the next century in financial services, MetLife welcomes you to be #AllTogetherPossible. Join us in making a difference!,

The Senior Executive Customer Service / Technical Support position involves interfacing with customers through various channels such as inbound and outbound calls, Emails, Chats, or the Internet as per client requirements. You will be responsible for providing customer service support and technical assistance to address routine issues related to the client's products or services. It is essential to ensure that the services delivered to customers meet the contractual Key Performance Indicators (KPIs). As a Senior Executive Customer Service / Technical Support, you will need to clarify customer requirements, demonstrate empathy, and build rapport with customers while resolving their queries. Maintaining a courteous and professional demeanor, greeting customers warmly, and having a basic understanding of the client's products and services are key aspects of this role. Additionally, you will be expected to accurately document work, offer additional products/services, and participate in activities aimed at enhancing customer satisfaction and business performance. The ideal candidate for this position is a Graduate/Undergraduate in any discipline, with strong customer service orientation, computer navigation skills, and proficiency in English, Hindi, and Kannada communication. Attention to detail, multitasking abilities, flexibility to adapt to changes, and the capability to work both independently and as part of a team are crucial. Patience, problem-solving skills, and the ability to handle complex customer queries independently are also essential requirements. Candidates should be willing to work 6 days a week and demonstrate the willingness to rotate shifts as required. Additional experience or skills may be necessary depending on the location or program. Walk-in interviews are welcome from Monday to Saturday between 10 AM and 5 PM at the office address: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042. No prior appointment is needed; interested candidates can directly visit for an interview and potentially receive a Selection Letter. Please note that the above description provides a general overview of the responsibilities associated with the Senior Executive Customer Service / Technical Support position and is not an exhaustive list of duties and skills required for the job.,

The Senior Executive Customer Service / Technical Support position involves interacting with customers through various channels such as inbound and outbound calls, Emails/Chats, or the Internet, based on client requirements. The primary responsibilities include providing customer service support and resolving routine issues related to the client's products or services. It is essential to ensure that the services delivered to customers meet contractual Key Performance Indicators (KPIs). As a Senior Executive in Customer Service/Technical Support, you will be required to clarify customer requirements, use decision-support tools to provide appropriate resolutions, and maintain a courteous and professional demeanor while addressing customer needs and concerns. Building rapport with customers, maintaining knowledge of client products/services, accurately documenting work, and offering additional products/services are integral parts of this role. Furthermore, tracking and retrieving information in the call tracking database, as well as referring customers to relevant resources when necessary, are key aspects of the job. The ideal candidate for this position should be a Graduate/Undergraduate in any discipline, with a strong customer service orientation, computer navigation skills, and proficiency in English, Hindi, and Kannada communication. Attention to detail, multitasking abilities, flexibility to adapt to changes, and a tolerance for fast-paced environments are essential qualities. Teamwork, patience, problem-solving skills, and the ability to handle complex customer queries independently are crucial requirements. Additionally, the candidate must be willing to work 6 days a week and rotate shifts as needed. If you meet the above qualifications and are interested in the position, walk in for an interview any day from Monday to Saturday between 10 AM and 5 PM at the office address mentioned below. No prior appointment is necessary; simply visit the office to be considered for the role. Office Address: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Please note that the job description provided is a general overview of the responsibilities associated with the Senior Executive Customer Service / Technical Support position and may not cover all specific duties.,