Team Leader - Operations

You are a highly motivated and experienced team leader, responsible for guiding individuals towards achieving company goals and promoting a positive team culture. Your main objective is to cultivate an atmosphere of collaboration and communication within the team, while equipping team members with the necessary tools for their success. Additionally, you will strategize and implement initiatives to enhance team performance, productivity, and quality of work within the company. As a confident and dynamic individual, you will take charge and lead the team to success. You will be working in a fast-paced, growing work environment with remuneration packages aligned with industry standards, as we are an equal opportunity employer. In this role, you will set the tone for the team, create a positive and productive work environment, and motivate and inspire team members to foster collaboration and accountability. Your responsibilities also include transforming a group of individuals into a cohesive and high-performing team, recognizing and leveraging team members" strengths, and suggesting areas for improvement. You will need to adapt to changing situations and make strategic decisions to ensure the team's success. Your tasks will involve setting clear objectives, defining roles and responsibilities, ensuring team members align with the team's vision, and communicating expectations, goals, and feedback regularly. You will need to resolve any concerns or issues actively, identify and address conflicts early, recognize and reward good performance, and encourage professional development among team members. Moreover, you will support team members" professional growth by providing training opportunities, ensure team compliance with company policies and procedures, and generate reports on team performance for senior management updates. To qualify for this role, you need a minimum of 5 years of overall experience with at least 2 years of proven work experience as a team leader in a BPO organization. You should be able to work under pressure, manage multiple tasks simultaneously, be proficient in Microsoft Office and other relevant software programs, and have knowledge of the industry's best practices and trends for team management. Preferred qualifications include a Bachelor's degree in any discipline, excellent communication skills in English, Hindi, and Kannada, strong leadership and organizational skills, excellent analytical and decision-making acumen. Please note that the above statements are intended to describe the general nature and level of work being performed by individuals in this job role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position.,