0.0 - 4.0 years

0 Lacs

karnataka

On-site

The Senior Executive Customer Service / Technical Support position involves interacting with customers through various channels such as inbound and outbound calls, Emails/Chats, or the Internet, based on client requirements. The primary responsibilities include providing customer service support and resolving routine issues related to the client's products or services. It is essential to ensure that the services delivered to customers meet contractual Key Performance Indicators (KPIs). As a Senior Executive in Customer Service/Technical Support, you will be required to clarify customer requirements, use decision-support tools to provide appropriate resolutions, and maintain a courteous and professional demeanor while addressing customer needs and concerns. Building rapport with customers, maintaining knowledge of client products/services, accurately documenting work, and offering additional products/services are integral parts of this role. Furthermore, tracking and retrieving information in the call tracking database, as well as referring customers to relevant resources when necessary, are key aspects of the job. The ideal candidate for this position should be a Graduate/Undergraduate in any discipline, with a strong customer service orientation, computer navigation skills, and proficiency in English, Hindi, and Kannada communication. Attention to detail, multitasking abilities, flexibility to adapt to changes, and a tolerance for fast-paced environments are essential qualities. Teamwork, patience, problem-solving skills, and the ability to handle complex customer queries independently are crucial requirements. Additionally, the candidate must be willing to work 6 days a week and rotate shifts as needed. If you meet the above qualifications and are interested in the position, walk in for an interview any day from Monday to Saturday between 10 AM and 5 PM at the office address mentioned below. No prior appointment is necessary; simply visit the office to be considered for the role. Office Address: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Please note that the job description provided is a general overview of the responsibilities associated with the Senior Executive Customer Service / Technical Support position and may not cover all specific duties.,

Posted 2 days ago

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The cleaned title from the string Supervisor, Shift is Supervisor . ANDREW, an Amphenol company

5.0 - 9.0 years

0 Lacs

goa

On-site

Join our team and help shape the future of connectivity indoors and outdoors. Let's push the boundaries of technology and advance sustainable networks worldwide. As a Supervisor, Shift, you will be responsible for ensuring that production targets are met while maintaining a good working culture, discipline, workplace security, and safety of operations and workforce. Your role will involve coordinating, monitoring, and supervising activities during shifts. You will communicate objectives to ensure departmental goals are achieved, provide feedback to management on individual team member performance, motivate employees, and enhance their skills to reach their highest potential. Based in Verna, Goa, you will oversee shift schedules, work allocation, and prioritize workloads to meet production targets and objectives as directed by the Operations Supervisor. You will manage and mentor shop-floor workers and shift leaders to optimize overall effectiveness during shifts. It is essential to ensure that systems and procedures are followed, employees are punctual and adhering to safety regulations, and company policies are upheld. In emergency situations, you will make independent decisions on corrective actions. Your responsibilities will include administering supervisory duties for manufacturing personnel, training, performance evaluation, corrective action, promotional recommendations, and work schedules. Collaborating with various support functions to resolve production problems, provide feedback to engineering and management, and complete daily and monthly status reports related to production, employee performance, conduct, and process flow. Required Qualifications: - Degree/diploma or equivalent in Engineering, Management, or a related business discipline. - Minimum 5 years of experience with a high level of skill and knowledge in local manufacturing/production operations, including supervisory experience or qualities. Preferred Qualifications: - Proficiency in SAP for time and attendance, material transactions, etc. - Excellent communication and leadership skills with PC knowledge and experience. - Strong people skills and potential for leadership development. Join ANDREW, an Amphenol company, with over 85 years of wireless innovation. We provide career growth opportunities within a global organization. At ANDREW, we value our employees" impact on the business and offer exceptional support to both employees and customers. Visit our website at https://www.andrew.com/ for more information.,

Posted 4 days ago

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