Team Leader - Operations

Megaaopes Solutions

3 - 31 years

3 - 4 Lacs

banasawadi bengaluru/bangalore

Posted:15 hours ago| Platform: Apna logo

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Skills Required

leadership drive coaching schedule reports management compliance training teamwork support

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a dynamic and performance-driven Team Leader to manage and guide a team in our Domestic Process. The ideal candidate should possess strong leadership skills, the ability to drive KPIs, and ensure quality and productivity standards are consistently met. Key Responsibilities: Lead, supervise, and motivate a team to achieve daily/weekly/monthly targets. Monitor team performance and ensure adherence to process guidelines and quality standards. Conduct regular huddles, coaching sessions, and performance reviews. Handle escalations and provide effective resolutions. Track attendance, schedule adherence, and workforce discipline. Prepare and share daily/weekly/monthly performance reports with management. Ensure agents follow SOPs, compliance norms, and customer-handling guidelines. Identify training needs and coordinate with trainers for performance improvement. Maintain a positive work atmosphere and promote teamwork. Drive process improvements to enhance productivity and customer satisfaction.

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Team Leader - Operations