Team Leader - Operations

As a Team Leader (TL) at our company, your role will involve leading and motivating a team to achieve performance targets such as AHT, CSAT, and FCR. You will be responsible for driving daily operations, managing shrinkage and adherence, ensuring SLA compliance, and continuously improving performance. Additionally, you will conduct coaching sessions, provide feedback, and conduct performance reviews to enhance team performance. Qualifications Required: - Minimum 12 years of experience in a similar TL role - Strong communication and leadership skills - Proficiency in reporting and managing team metrics If you are passionate about leadership, process excellence, and delivering top-tier customer experiences, we encourage you to apply for this exciting opportunity located in Gurgaon. The shift for this position is 24x7. To apply, please share your updated resume with bhuvan.anand@radicalminds.net or reach out to Bhuvan Anand on +91 - 7303104821. Join us and let's grow together! As a Team Leader (TL) at our company, your role will involve leading and motivating a team to achieve performance targets such as AHT, CSAT, and FCR. You will be responsible for driving daily operations, managing shrinkage and adherence, ensuring SLA compliance, and continuously improving performance. Additionally, you will conduct coaching sessions, provide feedback, and conduct performance reviews to enhance team performance. Qualifications Required: - Minimum 12 years of experience in a similar TL role - Strong communication and leadership skills - Proficiency in reporting and managing team metrics If you are passionate about leadership, process excellence, and delivering top-tier customer experiences, we encourage you to apply for this exciting opportunity located in Gurgaon. The shift for this position is 24x7. To apply, please share your updated resume with bhuvan.anand@radicalminds.net or reach out to Bhuvan Anand on +91 - 7303104821. Join us and let's grow together!