Team Leader - Operations

Location: Pune, Maharashtra Reporting To: Operations Manager Shift Timing: Night Shift (e.g., 7:00 PM to 6:00 AM IST   Job Objective: To lead and manage the night shift back-office team, ensuring timely and accurate processing of files and data, adherence to SOPs, and continuous improvement in team performance through effective training, reporting, and rostering. Key Responsibilities: Team Management & Leadership Supervise daily operations of the back-office team. Allocate tasks and monitor performance to ensure productivity and quality targets are met. Handle team rostering and shift planning to ensure optimal coverage. Training & Development Conduct regular training sessions on SOPs, process updates, and quality standards. Identify skill gaps and implement development plans for team members. Process & Quality Oversight Ensure adherence to defined SOPs and compliance standards. Monitor team accuracy and quality metrics; initiate corrective actions when needed. TAT & SLA Management Track and ensure timely completion of tasks as per defined Turnaround Time (TAT). MIS & Reporting Prepare and share daily/weekly/monthly MIS reports on team performance, volumes, TAT and team rostering along with leave plan.   Skills & Qualifications: Graduate in any discipline 2–4 years of experience in back-office operations, with at least 1–2 years in a team lead role. Strong knowledge of SOPs, quality control, and operational metrics. Proficiency in MS Excel, PowerPoint, and reporting tools. Excellent leadership, communication, and analytical skills. Ability to manage pressure and multitask effectively.   Key Details: Number of Resources: 5 Employment Type: Off-roll Location: Pune Salary Range: ₹ 35000 per month