Team leader- Health checkup operations

Job Description

About Watch Your Health : Watch Your Health is a leading digital health platform focused on preventive care, health engagement, and telehealth services. We empower individuals through personalized wellness plans, smart health tracking, and remote consultations. Job Description: Watch Your Health is looking for a proactive and driven Team Leader with a strong background in health check-ups or diagnostics. This role combines operational leadership with a business development mindset. The ideal candidate will not only manage day-to-day service delivery and team performance but also actively contribute to expanding our client base and revenue growth. Key Responsibilities: Team Management: Lead a team of executives handling coordination, scheduling, and customer support. Vendor & Partner Liaison: Maintain strong relationships with diagnostic labs and healthcare partners for service quality and coverage. Business Development: Identify new business opportunities, onboard diagnostic partners, and engage with corporates, TPAs, and wellness aggregators to generate leads. Client Management: Ensure excellent service delivery and act as a key contact for high-value clients. Process & Quality Oversight: Drive operational efficiency, reduce turnaround time (TAT), and maintain SOP compliance. Performance Tracking: Monitor KPIs, generate reports, and support management in strategic decision-making. Training & Support: Coach team members and ensure continuous skill enhancement. Requirements: Graduate with 3–6 years’ experience in diagnostics, health check-ups, or preventive healthcare services. Proven ability to manage operations while driving business growth. Strong interpersonal, negotiation, and communication skills. Ability to work in a fast-paced, tech-enabled healthcare environment. Familiarity with CRM tools, MIS reporting, and healthcare platforms preferred. Fluency in English and Hindi (additional regional languages are a plus). Preferred Skills: Knowledge of healthcare and wellness industry processes. Experience working in a customer support or BPO environment. Analytical thinking and problem-solving ability. Conflict resolution and people management skills. What We Offer : Flexible work environment Performance-based incentives Training and career development opportunities Chance to impact lives through preventive care To apply for this vacancy share your updated resume on ranjana.khutale@watchyourhealth.com or what's app the same to 9324081738 Job Type: Full-time Pay: ₹35,000.00 - ₹50,000.00 per month Schedule: Day shift Work Location: In person