Team Leader - Feedback

Job Title: Team Leader - Feedback

Location: Gurugram

Job Summary:

We're seeking an experienced Team Leader to lead our Feedback team, focusing on Net Promoter Score (NPS). You will be responsible for driving customer satisfaction, loyalty, and retention through effective feedback management. Your leadership will ensure timely and actionable insights, enabling data-driven decisions to enhance customer experience.

Key Responsibilities:

• Lead and manage a team of customer feedback specialists

• Develop and implement strategies to improve NPS scores

• Analyze customer feedback, identify trends, and recommend actions

• Collaborate with cross-functional teams to resolve customer issues

• Drive root cause analysis and implement corrective actions

• Meet or exceed NPS targets, customer satisfaction, and loyalty goals

• Foster a customer-centric culture within the team and organization

• Provide coaching, training, and development opportunities for team members

Requirements:

• 3+ years of experience in customer feedback, NPS, or customer experience

• Proven leadership and team management skills

• Handson experience with Advanced Excel

• Excellent analytical, problem-solving, and communication skills

• Ability to drive change and improvement

• Customer-centric mindset and passion for delivering exceptional experiences

How to Apply:

If you're interested, please share your CV with Rohan.aggarwal@spinny.com or connect with us at +91-8076997061.