Team Leader-Electric Mobility

Job roles and responsibilities:

• The Team Lead will manage and oversee a team of two to three mechanical / automobile / electrical/electronic engineers to set up and deliver an efficient claim process for BEVs and HEVs. The team will take end-to-end responsibility for the BEV and HEV Claims, from operating procedure design IT/App developments to claim settlement. A variety of strategies and models will be developed on the core platforms to give maximum scale and coverage to BAGIC's EVFS (electric vehicle focus supplier) national network, with scope for Traction Battery, Powertrain, and Power electronics repairability.
• Each team will specialize in one vehicle architecture (3Wheelers / 2 Wheelers / 4 Wheelers and Electric Buses). The team will work closely with the product planning, Underwriting, and marketing departments to develop an insurance product that meets the company requirements for cost, quality, and EV Strategy.
• Build relationships with stakeholders of the EV ecosystem, such as battery manufacturers, policymaking bodies, research institutions, vehicle manufacturers, technology service providers, and more, to develop an industry-leading claim handling mechanism for BEVs, HEVs and related technologies.
• Manage individual claims from start to resolution through investigation of internal and external facts, review of claim records and vehicle data, draft external correspondence regarding BAGICs insurance and legal position, and negotiate a resolution where proper at their level.
• Responsible for capturing EV-specific insights, including Competition info, Industry Trends, customer expectations etc.
• Responsible for standardization EV related operating procedures, Checklists etc.
• Responsible for handling Partner, Customer/Internal Escalations & its resolution (across BEV/HEV domains).
• Independently undertake research and projects on various aspects of EV traction battery recycling, powertrain repair and claim aspects.
• Contribute to various aspects of EV-related project delivery as needed, such as regulatory interfacing, partner management, people engagement, project documentation, etc.

Qualifications we look for:

• Diploma / B-Tech / BE or Higher qualification in Electrical / Electronics / Mechanical / Automobile Engineering
• Minimum 5-8-years of overall industry experience of handling Motor claims adjudication in an insurance company / Supervising an automobile body shop / BEV or HEV Repair or Manufacturing experience
• Strong quantitative and analytical skills, Techno-Economic analysis and Excel skills are needed for the position.
• Ability to receive and incorporate constructive feedback effectively, think critically and strategically
• Excellent writing and speaking skills in English to coherently convey complex information to a technical and policy audience.
• Should have experience in writing reports, briefs, and critical emails
• Responsible and initiative-taking that a person who can work independently or in a team
• Insurance knowledge and understanding of IRDA guidelines and compliance are desirable.
• Hands-on experience in Electric vehicles, Traction Batteries, Powertrains and Power electronics is desirable.

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