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Team Leader- Customer Care

Team Leader- Customer Care

Dr Lal PathLabs

4 - 8 years

2 - 4 Lacs

Mumbai Suburban Mumbai (All Areas)

Posted:1 day ago| Platform:

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Skills Required

Escalation Management Team Management Customer Service Front Office Operations Floor Management Call Center Management Service Excellence Solving Queries Feedback Management Customer Satisfaction Customer Service Management Complaint Handling Roaster Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Floor Management
Day to day operations management
Customer Handling & Customer Service
Coordination within department & different center-if required
Coordination with Call Center Team
Coordination with different types of center
Time Management
Escalation/Complaint Handling
NPS Score Management
Roaster Management
Appointment Confirmation Calling & Management
Front Office Management
Doctors Coordination & Management
Up selling & Cross Selling
Team Management & Grooming
Case Study Preparation
Measures to prevent escalations & complaint

Preferred candidate profile

Graduate/Post Graduate
Preferably from Hospital/Diagnostics who has Customer Service & Team Handling knowledge for more than 5 yrs & above
Good Communication Skills
Decision Making Skills

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