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Team Lead

Xylem Learning APP

0 - 1 years

0 Lacs

palarivattom kochi kerala

Posted:1 day ago| Platform: Indeed logo

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Skills Required

code learning management training development mentoring coaching effectiveness crm resolve collaboration reporting marketing strategies reports efficiency leadership

Work Mode

On-site

Job Description

Job Code

JOB001744

Designation

Team Lead - Sales

Business Vertical

XYLEM LEARNING

Key Responsibility

Team Management & Performance • Lead, supervise, and motivate a team of Academic Counsellors to achieve daily, weekly, and monthly enrolment targets. • Set clear performance benchmarks and monitor counsellors’ progress through regular reviews and dashboards. • Ensure high-quality counselling standards and adherence to organizational processes. Training & Development • Provide ongoing training, mentoring, and role-based coaching to improve counsellors’ sales techniques, product knowledge, and counselling effectiveness. • Identify skill gaps and conduct refresher sessions as required. Process & Quality Control • Monitor call quality, follow-ups, and CRM updates to maintain accuracy and professionalism in student/parent interactions. • Resolve escalated queries from students/parents and provide timely solutions. Collaboration & Reporting • Work closely with the Academic, Marketing, and Centre Management teams to align on program updates, campaigns, and strategies. • Prepare performance reports and share insights with management to improve team efficiency and conversion ratios. Motivation & Culture Building • Foster a positive, target-driven, and supportive team environment. • Recognize high performers and encourage underperformers through structured feedback and incentives.

Location

Palarivattom

State

Kerala

Country

India

Educational Qualification

• Bachelor’s degree in any discipline (Master’s degree preferred). • 2–4 years of experience in academic counselling, sales, or educational services, with at least 1 year in a team leadership/supervisory role.

Age

25-35

Experience

Salary Range

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