Team Lead

Job Title: Team Lead (Telecaller)
Department: Sales & Marketing

Job Summary:
We are seeking a highly motivated and experienced Team Lead – Telecalling (Personal Care) to manage, mentor, and drive a team of telecallers toward achieving business growth. The ideal candidate will have minimum 5 years of experience in telecalling / telesales, with a strong track record in team handling, performance management, and sales conversions. This is an office-based role (no field visits), requiring excellent leadership, communication, and sales skills.

Key Responsibilities:

● Lead, train, and supervise the telecalling team to ensure achievement of daily, weekly, and monthly sales targets.

● Develop scripts, sales pitches, and best practices to improve call quality and conversion rates.

● Monitor team performance through call audits, reports, and feedback sessions; drive continuous improvement.

● Handle escalated inbound/outbound calls and support the team in closing critical leads.

● Analyze sales data, maintain accurate CRM records, and prepare team performance reports for management.

● Motivate and guide the team to build strong customer relationships, encourage repeat business, and upsell/cross-sell products.

● Collaborate with sales, marketing, and operations teams to align on campaigns, promotions, and smooth order processing.

● Keep management updated on customer trends, market insights, and competitor activities.

Candidate Profile:

● Minimum 5 years of telecalling / telesales experience, with at least 2+ years in a team leadership role.

● Proven experience in managing a sales-focused telecalling team, preferably in FMCG, skincare, or personal care products.

● Strong leadership, coaching, and performance management skills.

● Excellent verbal communication in Hindi and working knowledge of English; clear and professional tone.

● Sound knowledge of CRM tools and call tracking systems.

● Target-driven, result-oriented, with the ability to work under pressure.

● Positive, energetic, and motivational attitude to lead by example.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Work from home