Team Lead, Quick Commerce

Description
At Amazon, we strive to be Earths most customer centered company where people can find and discover anything they want to buy online We hire the worlds brightest minds, offering them an environment in which they can relentlessly improve the experience for customers Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment Every day we solve complex technical and business problems with ingenuity and simplicity Were making history and the good news is weve only just begun, Amazon is a highly data driven company highly passionate about its customers In this context it is vital to ensure the customers always get their orders on time and with quality The processes at the FCs are largely manual involving large numbers of associates One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind, This role will be based in Nelamangala only, A graduate with 1-3 yrs of experience in a customer facing environment, warehousing, logistics or manufacturing Strong execution skills, action oriented, go getter Good people management skills, We're seeking a Team lead for our Quick Commerce FC operations In this role, you will be responsible for: Initially to be part of planning and executing the launch of the FC and then ramp up the site to necessary processing capacity And then single handedly managing, on a daily basis, end to end operations for a 3P operated Quick Commerce FC overseeing inbound, outbound and ICQA operations, Meeting customer facing metrics, while maintaining cost targets for the site and upholding safety and morale of the 3P team reporting to you, Work with all stakeholders to ensure smooth operations and partner experience and keeping a close monitoring of site health by conducting 4M, 5S and inventory audits for the FC on a daily basis, Basic Qualifications 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience Bachelor's degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel Preferred Qualifications Experience in customer-facing environment, warehousing, logistics or manufacturing Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit jobs / content / en / how-we-hire / accommodations for