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Team Lead (Production Support)

11 years

0 Lacs

Mumbai Maharashtra India

Posted:2 months ago| Platform: Linkedin logo

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Skills Required

support troubleshooting checks middleware server drill data monitoring scheduling compliance patching maintenance firewall database tracking backup inventory stats oracle sql linux aix automate analysis audit reports governance unix appdynamics iis

Work Mode

On-site

Job Type

Full Time

Job Description

The Team Lead (Production Support) will be responsible for overseeing production support activities, ensuring quick resolution of issues, and maintaining high operational standards across various applications and systems. Responsibilities Issues & outages troubleshooting and quick resolution. Level-1 SR closures. Daily Checklist executions (EOD and BOD Jobs). Daily Health Checks (on Applications, Middleware and DB servers). Working on new server inductions. DR Drill executions. Data purging activities. Monitoring alerts generated through tools and taking appropriate actions by coordinating with respective teams. Basic knowledge in any monitoring tools. Scheduling Planned activities by ensuring follow up on UAT signoff, production downtime confirmation. ARSIM Gaps Closure, Vulnerability closure. Compliance activities like OS patching, server maintenance. Port opening/firewall related process. CR execution for application deployments. Backend updates in the database. SSL Certificate renewal and tracking. UAT issues. Backup policies maintenance & review. Inventory maintenance. Reindexing, Stats gathering in DB. Oracle/SQL DB and Application review & implementation and upgradation. Un-supported DB (Oracle, MSSQL)/WebLogic/OHS/WAS/IHS/OS (Linux, Windows, AIX, Solaris) version review upgrade. Identify & automate existing processes. Server resource trend analysis from month end/year end point of view. Audit Data collection and sharing. Inter team discussion calls. SOP maintenance. Preparing and sending various status reports to seniors. Handling compliance and governance activities of Tech Operations. Interacting with internal and external auditors or regulators and closing observations shared by same. Excellent team leading and stakeholder managing qualities. Qualifications Experience: 11 years Domain Experience - mandatory: Banking - Applications Required Skills OHS WebLogic Oracle Linux Unix Preferred Skills Windows Server AppDynamics IIS MS SQL Server Location: Mumbai and Hyderabad For applications, please send your CVs to shabnam.s@liveconnections.in. *Immediate Joiners Needed* Show more Show less

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