Team Lead (Production Support)

As a Team Lead (Production Support), you will be responsible for overseeing production support activities, ensuring quick resolution of issues, and maintaining high operational standards across various applications and systems. Your key responsibilities will include: - Troubleshooting and quick resolution of issues and outages - Closing Level-1 service requests - Executing daily checklists for End of Day (EOD) and Beginning of Day (BOD) jobs - Performing daily health checks on applications, middleware, and database servers - Working on new server inductions and executing DR drills - Conducting data purging activities and monitoring alerts from tools - Basic knowledge in using any monitoring tools - Scheduling planned activities and coordinating with teams - Closing ARSIM Gaps and Vulnerabilities - Performing compliance activities like OS patching and server maintenance - Managing port opening/firewall processes - Executing CR for application deployments and backend updates in the database - Renewing and tracking SSL certificates - Managing UAT issues and backup policies - Maintaining inventory and performing reindexing and stats gathering in the database - Reviewing and implementing Oracle/SQL DB and application upgrades - Reviewing and upgrading unsupported DB versions and other technologies - Identifying and automating existing processes - Analyzing server resource trends - Collecting and sharing audit data - Participating in inter-team discussion calls - Maintaining SOPs and sending status reports to seniors - Handling compliance and governance activities of Tech Operations - Interacting with auditors or regulators and addressing observations - Demonstrating excellent team leading and stakeholder managing qualities Qualifications: - Experience: 11 years - Domain Experience - mandatory: Banking - Applications Required Skills: - OHS - WebLogic - Oracle - Linux - Unix Preferred Skills: - Windows Server - AppDynamics - IIS - MS SQL Server Location: Mumbai and Hyderabad For applications, please send your CVs to shabnam.s@liveconnections.in. Immediate Joiners Needed*,