Team Lead

Position:

Level:

About Policybazaar:

As Indias largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.

About the Job

The Telesales Team Leader is responsible for managing and overseeing a team of telesales representatives, ensuring efficient operations, and achieving sales targets while maintaining high levels of employee and customer satisfaction. The role requires strong leadership, coaching, and organizational skills to drive team performance, enhance sales results, and foster positive customer relationships. The Team Leader will also manage daily operations, ensure adherence to SLAs, and collaborate with other departments to meet company goals.

Roles and Responsibilities:

• Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of SLAs while maintaining high levels of employee and customer satisfaction.
• Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations.
• Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration with clients.
• Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics.
• Track and document work schedules and absences to ensure consistent staffing levels.
• Resolve any audit-related issues in a timely and thorough manner.
• Act as the primary point of contact for all issues and queries related to specific business assignments.
• Provide regular feedback, coaching, and training to team members to enhance their performance and skills.
• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.
• Ensure that sales processes and client interactions are compliant with industry regulations and company policies.

Desires Skills and Experience:

• Must Have on paper experience of Team Leader and Team size must be 10+.
• Proven experience in telesales or insurance sales (Health, Motor, Life) and team leadership.
• Strong communication, coaching, and problem-solving skills.
• Ability to manage team performance, meet sales targets, and resolve customer issues.
• Demonstrated experience in managing day-to-day operations and meeting SLA requirements.
• Ability to manage relationships and engage clients effectively.
• Strong organizational skills to handle team scheduling, performance tracking, and resource management.
• Knowledge of sales processes, customer relationship management (CRM), and audit compliance.
• A results-driven mindset with a focus on employee development and customer satisfaction.

What do we offer?

• Opportunity to earn good incentives
• Endless growth opportunity
• GMC – Group Medical Coverage
• Group Personal Accident Insurance
• Gratuity
• Wellness Programs
• Give back to society through CSR
• Continuous talent enhancement program
• Childcare facility
• Tax Saving flexi benefits

We Are an Equal Opportunity Employer

At our company, we firmly believe in upholding the principles of Equal Employment Opportunity (EEO). We ensure that all individuals, regardless of their race, ethnicity, gender, age, religion, disability, or any other protected characteristic, have equal access to employment opportunities, fair treatment, and advancement within our organization.