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Team Lead - HC

6 - 8 years

15 - 25 Lacs

Bengaluru

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

process data analysis team management report generation customer service team handling interpersonal skills process improvement order to cash operations team leading compliance calling team performance processing daily operations verification communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary We are seeking a highly motivated and experienced Team Lead- Ops with 4 to 5 years of experience in Standard Order to Cash. The ideal candidate will have a strong background in Provider Calling Order Entry (DME Supplies) Eligibility & Benefit Verification and Provider domains. This hybrid role requires excellent organizational and communication skills to ensure seamless operations and drive team success. Responsibilities Lead the team in managing the Standard Order to Cash process to ensure timely and accurate order fulfillment. Oversee the daily operations of the team ensuring adherence to company policies and procedures. Provide guidance and support to team members in Provider Calling Order Entry (DME Supplies) and Eligibility & Benefit Verification. Monitor team performance and implement strategies to improve efficiency and productivity. Collaborate with cross-functional teams to resolve any issues related to order processing and customer service. Ensure compliance with industry regulations and company standards in all operational activities. Conduct regular team meetings to discuss progress address concerns and share best practices. Develop and maintain strong relationships with providers and other stakeholders to facilitate smooth operations. Analyze data and generate reports to track team performance and identify areas for improvement. Implement process improvements to enhance the overall efficiency of the Order to Cash cycle. Provide training and development opportunities for team members to enhance their skills and knowledge. Ensure accurate and timely documentation of all operational activities and transactions. Support the team in achieving their individual and collective goals contributing to the overall success of the company. Qualifications Must have experience in Standard Order to Cash processes. Should have domain knowledge in Provider Calling Order Entry (DME Supplies) and Eligibility & Benefit Verification. Must possess strong organizational and communication skills. Should have the ability to lead and motivate a team effectively. Must be proficient in data analysis and report generation. Should have a keen eye for detail and a commitment to accuracy. Must be adaptable to a hybrid work model and comfortable with day shifts. Should have a proactive approach to problem-solving and process improvement. Must be able to collaborate effectively with cross-functional teams. Should have a strong understanding of industry regulations and compliance requirements. Must be committed to continuous learning and professional development. Should have excellent interpersonal skills to build and maintain relationships with stakeholders. Must be able to work independently and as part of a team to achieve common goals.

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Cognizant
Cognizant
www.cognizant.com

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2577 Jobs

    Key People

  • Brian Humphries

    CEO

  • Gina Schaefer

    CFO

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