Team Lead - Customer Success Manager

Role Overview:

This role will require you to have strong experience in managing cross-functional projects from inception to launch, overseeing the full life cycle. You will own and drive technical projects across various stages, ensuring on-time delivery with quality during onboarding and execution between internal teams and global partners.

How will you create Impact:

Primary responsibility:

• You'll support integration projects that incorporate proactive and innovative delivery, addressing business challenges and achieving goals. You'll collaborate closely with customers, partners, business leaders, management, and cross-functional teams to define requirements, create roadmaps, and execute multiple business priorities.
• You'll manage the end-to-end partner API integration process and handle customer and partner interactions.
• You'll identify opportunities and define processes to accurately capture scope, dependencies, schedule, metrics, and risks for program success.
• You'll plan and manage project schedules, anticipate risks, and provide mitigation strategies, along with escalation management, recommending engineering trade-offs aligned with business goals.
• You'll effectively communicate program status and updates to all stakeholders on a regular basis.
• You'll escalate red flags to executives in a timely manner, using sound business judgment.
• Resolve customer concerns and requests efficiently in a timely manner.

Secondary Responsibility

• Ability to efficiently run multiple projects simultaneously, involving multiple business partners, stakeholders in a fast-paced environment.
• Communicate effectively and manage the expectations of multiple stakeholders (both) internal and external.
• Manage conflicts, drive effective teamwork, communication, and collaboration, and build a partnership across the teams.
• Maintain and navigate the organization using formal / informal networking skills.
• Proven ability to build strong relationships and lead and influence cross-functional and partner teams.
• Manage conflicts, drive effective teamwork, communication, and collaboration, and build a partnership across the teams.
• Should be to maintain and document processes and business requirements.
• Excellent problem solving and decision-making skills exercising good professional judgement.
• People Management and networking skills.
• Result Oriented, fast learner and ability to handle fast paced environment.

Requirements

Essential qualifications:

• Experience:

  3-5 years in Payments, Fintech, or Financial Services with hands-on involvement.

• Project Management:

  Proven experience as a Project Management Professional within Information Technology Services.

• Technical Knowledge:

  Familiarity with API integrations is essential.

• Methodologies:

  Strong understanding of program/project management and SDLC practices.

• Team Collaboration:

  Comfortable working in team environments and adaptable to change; capable of working independently when needed.

• Relationship Management:

  Skilled at building and maintaining relationships with international customers and colleagues.

• Multitasking:

  Experienced in managing multiple projects in fast-paced settings.

• Attention to Detail:

  Highly detail-oriented with strong organizational skills.

• Language Proficiency:

  Fluent in English; multilingual abilities are a plus

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Interview rounds & assessments:

Table for Two:

• A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.

Beyond the Bio:

• A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.

Manager Meetup:

• A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.

Let's Collab:

• A cross-functional round that offers insights into other teams and functions and explores how your role aligns with them. (Only if recommended by the Hiring Manager.)

Hot Seat:

• A cultural fit round that includes an overview of the company's core values and long-term plans.
  

Benefits

Why TerraPay:

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Read more about TerraPay here

Our culture & core values:

Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment

10 offices worldwide and

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