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Webart Softech
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Team Lead - Customer Care | Panchkula

Team Lead - Customer Care | Panchkula

Webart Softech

5 - 10 years

5 - 11 Lacs

mohali chandigarh panchkula

Posted:None| Platform:

Apply

Skills Required

bpo tl team leader international bpo international voice process team coaching team handling kpi team leading sla aht csat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Job Overview:

Key Responsibilities:

Team Management

Performance & Quality Monitoring

Requirements:

Atleast 8+ years
of experience in the industry and a minimum 23 years of experience in a
Team Leader role
within a
BPO setting.
Hands-on experience with CRM/ticketing tools.
Proven experience in managing international client processes, with a strong background in blended operations (voice and non-voice), is essential for this role.
Strong leadership and team management capabilities.
Excellent communication, interpersonal, and problem-solving skills.
Ability to thrive in a fast-paced and target-driven environment.
Willingness to work in rotational shifts as per business needs.
Should possess knowledge of Advance Excel & Data Visualization Tools.

Why Join Us?

Collaborative and friendly work culture
Opportunities for growth and professional development
Be part of a globally recognized organization with a strong digital presence

If this aligns with your skillset, drop your cv at careers@webartindia.com

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