Team Lead

Requirement

Team Lead

Key Responsibilities

• Supervise and lead the on-ground operations team (game attendants, F&B staff, cleaning and technical staff).
• Ensure all sections of the FEC are clean, operational, and ready before opening each day.
• Handle guest inquiries, complaints, and feedback promptly and professionally.
• Conduct daily briefing sessions, shift allocations, and performance tracking of team members.
• Coordinate with maintenance/technical teams for timely resolution of equipment issues.
• Monitor staff grooming, behavior, and adherence to SOPs and safety guidelines.
• Manage inventory of consumables, redemption items, and basic maintenance supplies.
• Assist in implementing and supporting marketing/promotional activities.
• Maintain checklists, incident reports, and daily sales/activity logs accurately via electronic applications.
• Act as a bridge between the management and front-line staff to ensure smooth communication.
• Maintain relationships and lesioning between the Head office and the client.
  

Key Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and guest service abilities.
• Problem-solving attitude and ability to work under pressure.
• Proficiency in basic reporting and computer skills (MS Excel, POS systems, etc.).
• Familiarity with amusement, entertainment, or hospitality operations is a plus.
• Energetic personality with a passion for entertainment and guest engagement.
  

Qualifications & Experience

• Minimum 1–2 years of experience in hospitality, amusement parks, or retail/customer service. Location: Kakti, Belagavi. Karnataka -591113.
• Prior experience in a supervisory or team lead role is required.
• Bachelor's degree or diploma in Hospitality, Management, or a related field preferred.
  

Work Schedule

• Flexible to work on weekends, holidays, and rotational shifts.