Team Lead

Job Details

• Designation:

  Group Leader

• Location:

  Hyderabad

• Process Type:

  Non-Voice Process

Work Schedule

• 5 working days per week
• 24x7 rotational shifts

Eligibility Criteria

• Highest Qualification:

  Graduation (mandatory)

Benefits

• Both-way cab facility available
• Meals provided

Job Summary:

Program Manager

Key Responsibilities:

• Lead and manage large-scale GIS/mapping programs to meet organizational goals and objectives.
• Provide direction, mentorship, and support to managers and team leads to ensure high team performance.
• Drive initiatives to

  maximize customer experience

  while

  optimizing operational costs

  .
• Develop and execute

  short-term and long-term strategic goals

  aligned with the company’s vision.
• Monitor and improve the performance of line managers and coach them regularly.
• Identify training needs and support training initiatives across the team.
• Work closely with support functions and act as a liaison to ensure smooth business operations.
• Manage day-to-day operations of a team of 250+ analysts.
• Responsible for service delivery across voice/semi-voice processes and adherence to SLAs.

Must-Have Skills:

• Minimum

  2+ years in a leadership role

  in the

  mapping domain

  .
• At least

  18 months of experience in the GIS domain

  .
• Strong

  conflict management

  and

  team coaching

  capabilities.
• Experience in

  Workforce Management

  ,

  Quality tools

  , and

  Service Delivery

  .
• High proficiency in

  Microsoft Office

  , particularly Excel and PowerPoint.
• Strong

  analytical

  ,

  logical

  , and

  decision-making skills

  .
• Comfortable working in

  shift-based environments

  as per business needs.

Training & Development:

Candidates selected for this role will be trained on:

• Internal systems and tools related to GIS and Mapping operations.
• Advanced Workforce and Quality Management tools.